Senior Analyst, Business Incident Management
Company: CIBC
Location: Oregon City
Posted on: May 4, 2024
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Job Description:
We're building a relationship-oriented bank for the modern
world. We need talented, passionate professionals who are dedicated
to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are
empowered at work. Our team members have what they need to make a
meaningful impact and are truly valued for who they are and what
they contribute.
To learn more about CIBC, please visit CIBC.com
(https://www.cibc.com/en/about-cibc.html)
The Senior Analyst, Business Incident Management (BIM) manages
incidents which involve leveraging highly specialized expertise to
deal with various lines of business throughout CIBC - US Region and
related service providers, during times of major business
incidents, working closely with all the Businesses. The Senior
Analyst, Business Incident Management (BIM) supports efforts to
troubleshoot issues, identify contingency/workaround plans to
continue business operations, provide communications around an
incident to business units that will assist with internal/external
communication and regulatory reporting.
The Senior Analyst, Business Incident Management (BIM) will
leverage highly specialized expertise to deal with various lines of
business throughout CIBC - US Region and related service providers.
These incidents can involve solutions that are typically new,
rapidly evolving/changing and can be very complex, requiring a need
for creativity/innovation and lateral thinking to address unique
operational issues and concerns. Other responsibilities
include:
Developing and sustaining highly effective relationships at all
levels of the organization and ensure appropriate representation
from each all-impacted Lines of Business across the US Region;
Working knowledge of CIBC processes and systems especially critical
business services and potential back-ups;
Incorporating lessons learned into Business Incident Management
processes to drive continuous improvement;
Building relationships and work closely with the Enterprise
Business Incident Management team to ensure consistency around the
execution of the program; and
Producing metrics and reports around all Business Incident
Management incidents.
Qualifications
Qualifications for this role includes:
Comprehensive knowledge of managing incidents, including
principles, practices, processes, procedures, products and services
is preferred;
Experience in incident management, crisis management, emergency
management or business continuity is preferred;
Well-developed communication skills sufficient to provide detailed
explanation and interpretation of factual and conceptual
information and ideas related to complex technical and conceptual
issues;
Well-developed writing skills sufficient to prepare materials
involving interpretation, analysis, and assessment;
Ability to work well under pressure and manage multiple tasks
simultaneously;
Ability to resolve problems by researching, analyzing, interpreting
and applying complex issues and developments across a range of
related activities; and
5 years of industry experience especially in the financial industry
is preferred.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths
and ambitions as an employee and strive to create opportunities to
tap into your potential. We aspire to give you a career, rather
than just a paycheck.
We work to recognize you in meaningful, personalized ways including
a competitive salary, incentive pay, banking benefits, a benefits
program*, a vacation offering, wellbeing support, and MomentMakers,
our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring
together great minds to create innovative solutions that make a
difference for our clients.
We cultivate a culture where you can express your ambition through
initiatives like Purpose Day; a paid day off dedicated for you to
use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all
team members and clients feel like they belong. We seek applicants
with a wide range of abilities and we provide an accessible
candidate experience. If you need accommodation, please contact
Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s)
specified above and, where applicable, must have a valid work or
study permit.
Job Location
IL-Illinois - Virtual
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Business Continuity, Business Continuity
Crisis Management, Crisis Management, Crisis Planning, Crisis
Response, Decision Making, Emergency Response and Crisis
Management, Ensure Compliance, Management Reporting, Report
Writing
At CIBC, we are in business to help our clients, employees and
shareholders achieve what is important to them. Our ability to
create value for all CIBC stakeholders is driven by a business
culture based on common values: Trust, Teamwork and
Accountability.
Working with CIBC makes you a part of a work environment committed
to our clients, employees and communities - a place where you can
excel.
Every day, our 44,000 employees help our clients achieve their
financial goals, because what matters to our clients, matters to
us.
Keywords: CIBC, Vancouver , Senior Analyst, Business Incident Management, Executive , Oregon City, Washington
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