Customer Advocate
Company: Community Choice Financial Family of Brands
Location: Vancouver
Posted on: May 6, 2024
Job Description:
Overview: As a Customer Service Representative, you will play an
essential part in ensuring that our loyal and new customers receive
the best service possible while accessing the financial products
they need. You will serve as an extension of the brand by exuding
our shared values and participating in Company programs that
support customer advocacy, store growth, and personal development.
Your upbeat and customer-focused personality will help set the
stage for a positive, respectful environment that will give you the
power to build a rewarding career with performance-based
advancement. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. -Assist in customer account management
(collections) by accepting payments, monitoring, and managing
customer appointments. -Work to meet Company set performance
standards by leveraging business-to-business partnership
opportunities, obtaining referrals, and participating in and
hosting in-store and community events. -Develop customer
relationships to build new business, maintain store profitability,
and further brand loyalty and recognition. - -Enter and maintain
customer information in the Point-of-Sale system(s) with accuracy
and integrity. -Uphold compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations.Participate in ongoing trainings to stay up to date on
our products and processes. -Work efficiently in a rapidly changing
and fast-paced environment and handle multiple challenging tasks
with ease to meet individual and team performance standards.
-Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels. -Ability to maintain
a full-time work schedule with regular in-person attendance,
including some weekend hours, is required for this position. A
full-time work schedule for this position includes, at a minimum,
40 hours per week*. -*Store hours, schedules, and/or the minimum
number of hours required for this position may be subject to change
by brand entity and at the sole discretion of the Company. Speak
with your recruiter for the most up-to-date hourly requirements.
Qualifications:
- High School Diploma or equivalent
requiredExcellent verbal and written communication skillsAbility to
maintain a professional and courteous behavior with customers and
peersAbility to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required (certain state and local applicant exemptions may
apply)Physical demands for this position frequently include: the
ability to remain in a stationary position, the ability to lift and
move up to 25 pounds, the ability to move about freely inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard. -Preferred Qualifications and Skills
- Six months of customer service and/or cash handling
experience
- Experience in retail, financial services, loans, banking/bank
teller, or service industry What We Offer: Our Benefits Include*:
-A comprehensive new hire training program designed to help set you
up for successAccess to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal developmentPaid on-the-job training &
professional development programsMultiple coverage levels for
Medical, Dental, & VisionGroup Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and
moreTraditional 401(k) and Roth 401(k) with Company matchOptions
for Flexible Spending Accounts and Health Savings AccountsBasic and
AD&D Life InsuranceOptional pet insuranceVoluntary benefits,
including short-term and long-term disability insurance, accident,
critical illness, and hospital confinement insurancePaid Time Off
(Accrue approximately 6* days in your first year of employment,
plus additional days in following years. Eight days in CA, CO, AZ,
MI, and OR.)Diverse Culture and Inclusive Environment*Based on
current benefit offering, which is subject to change with or
without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. -Our
Compensation -The pay range for this position is $10 to $20 per
hour or $15 to $23 per hour in California.Exact compensation may
vary based on education, skill, and experience. The compensation
range listed represents only the base pay for this position, which
is just one of the many elements of the Community Choice Financial
- Family of Brands Total Compensation package. -About Us -The
Community Choice Financial - Family of Brands ("CCF" or the
"Company") is a leading retailer of financial services to unbanked
and underbanked consumers. CFF is the parent company to eleven
brands including Cash 1 -, Check Into Cash -, CheckSmart -, Easy
Money -, InstaLoan -, Rapid Cash -, and Speedy Cash -, TitleBucks
-, and TitleMax -. With more than 1,700 retail storefronts and
several online products available in 20+ states, CCF is steadfast
in our commitment to help people across the country get access to
the short-term financial services they need when they need it the
most. -The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. - Requirements, skills and abilities included have
been determined to illustrate the minimal standards required to
successfully perform the position. -Important: The Community Choice
Financial - Family of Brands will never ask you for banking or
other payment information at any point during the interview or
hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains
@ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. - -The Community
Choice Financial - Family of Brands is committed to providing an
inclusive workplace free of discrimination based on race, color,
religion, sex, age, national origin, military status, disability,
pregnancy, sexual orientation, gender identity or expression,
genetic information or any other characteristic protected by
applicable law. Candidates of all background are encouraged to
apply. CCFI Companies, LLC is an equal opportunity employer.
Keywords: Community Choice Financial Family of Brands, Vancouver , Customer Advocate, Other , Vancouver, Washington
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