Front Desk Agent - Hilton Vancouver (Finance)
Company: Hilton Global
Location: Vancouver
Posted on: April 6, 2021
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Job Description:
Front Desk Agent - Hilton Vancouver (Finance)Hilton Vancouver is
looking for a Full-Time Front Desk Agent to join their amazing
team! Great working environment and plenty of options to move up
within the hotel and company. Full availability to work weekdays,
weekends, & holidays between the hours of 6am-12:30am (shifts will
vary). The position pays $14.70 per hour plus incentives + Benefits
+ Paid Time Off + Travel Discounts + 401K with Matching + and More!
We were rated #1 out of 100 Best Companies to Work For in 2019 by
Fortune Magazine. APPLY NOW! What will I be doing? As a Front Desk
Agent, you would be responsible for greeting and registering guests
and checking guests out of the hotel in the hotel's continuing
effort to deliver outstanding guest service and financial
profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards: Greet
guests and complete the registration process to include, but not
limited to, inputting and retrieving information from the computer,
confirmation of guest information and room rate, selection of
rooms, coding electronic keys, promoting marketing programs,
providing a welcome packet and ensuring guest knows location of
room and/or has a bell person accompany him/her. Assist guests with
check-out including, but not limited to, ensuring rooms and
services are correctly accounted, using the point-of-sale system,
handling money, processing credit and debit cards, accepting and
recording various forms of payment, converting foreign currency,
making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries. Use up-selling techniques to
promote hotel services and facilities and to maximize room
occupancy. Respond to guest inquiries and requests and resolve
issues in a timely, friendly and efficient manner. Field guest
complaints, conduct research and resolve and negotiate solutions
for guest satisfaction. Receive, input, retrieve and relay messages
to guests. What are we looking for?EDUCATIONHigh School graduate or
equivalent required4 year college degree preferred with emphasis on
foreign languages.EXPERIENCE1 - 2 years of prior guest service
experience are preferred. Prior hospitality experience also
preferred.LICENSES OR CERTIFICATESCPR Certification and/or First
Aid Training preferred.GROOMING/UNIFORMSAll employees must maintain
a neat, clean and well-groomed appearance. Specific uniform
guidelines and/orrequired articles of clothing will be explained to
you as a part of the orientation process.OTHERAdditional language
ability preferred.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe
individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation. Considerable skill in the use of a
calculator to prepare moderately complex mathematical calculations
without error. Ability to effectively deal with internal and
external customers, some of whom will require high levels of
patience, tact and diplomacy to defuse anger, collect accurate
information and resolve conflicts. Ability to read, listen and
communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a
moderately complex computer system. Since being founded in 1919,
Hilton has been a leader in the hospitality industry. Today, Hilton
remains a beacon of innovation, quality, and success. This
continued leadership is the result of our Team Members staying true
to our Vision, Mission, and Values. Specifically, we look for
demonstration of these Values: Hospitality - We're passionate about
delivering exceptional guest experiences. Integrity - We do the
right thing, all the time. Leadership - We're leaders in our
industry and in our communities. Teamwork - We're team players in
everything we do. Ownership - We're the owners of our actions and
decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
attributes: Quality Productivity Dependability Customer Focus
Adaptability What will it be like to work for Hilton?Hilton is the
leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands . Our vision "to fill the
earth with the light and warmth of hospitality" unites us as a team
to create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it all!
Keywords: Hilton Global, Vancouver , Front Desk Agent - Hilton Vancouver (Finance), Accounting, Auditing , Vancouver, Washington
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