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Supervisor Patient Financial Services - Admitting

Company: Peace Health
Location: Vancouver
Posted on: June 21, 2022

Job Description:

Job Description


PeaceHealth is seeking a Supervisor Patient Financial Services - Admitting for a Full Time, 1.00 FTE, Evening position.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.


Responsible for the selection, training, performance and schedules of assigned staff. Monitors overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize patient care and stewardship of resources with patient access. Oversees day-to-day work of Registration and Financial Counseling functions


* Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance.
* Recommends selection of staff, monitors and evaluates performance and accountability of staff. Evaluates competence and initiates performance improvement plans to develop staff, provides meaningful and constructive feedback.
* Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department. Monitors daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
* Conducts hiring, training, performance evaluations, schedules, act upon leave requests, timecards and participation in corrective actions of assigned staff. Ensures team is monitoring account workload daily through workflow management
* Oversees training, focusing on continuous improvement to optimize days in accounts receivable and cost to collect. Works with leadership to develop training and monitoring programs. Monitors productivity of assigned staff.
* Works with leadership to evaluate workflow, resources, equipment and expenditures, make recommendations for enhancements, purchases, streamlining processes and procedures. Identifies and communicate issues, backlogs, or opportunities that will directly impact patient satisfaction, patient throughput and financial clearance
* Oversees work to ensure it is in accordance with regulatory requirements, policies/procedures and departmental standards relating to HIPAA and other government requirements.
* Assists with research and create recommendations to maximize patient experience, and streamline day-to-day operations to improve financial performance as needed
* Assumes on-call responsibilities to ensure adequate staffing and problem-solving. Supports and assists in department function as needed based on volume and workload.
* Performs other duties as assigned.



* High School Diploma or equivalent required.


* Minimum two years in healthcare billing, medical records, finance, business operations or patient registration is required.
* Previous leadership experience or training is preferred.
* Knowledge of insurance process and regulations preferred.



* Proficient in using Microsoft Office applications, including Word, Excel and Outlook preferred.
* Must be able to manage conflict effectively and professionally.
* Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
* Good customer service skills and good interpersonal skills


* PIMC: Will perform environmental services, security assistance and emergency response duties as needed. Requires BART training (de-escalation training) within 30 days of hire.


* Work requires fairly light physical exertion from up to 65% of the time.
* Ability to lift objects weighing 30 lbs. or less.
* Work is performed under normal working conditions with adequate lighting and ventilation.
* Job duties frequently require intense concentration and attention to detail (up to 65% of work time).

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

Keywords: Peace Health, Vancouver , Supervisor Patient Financial Services - Admitting, Accounting, Auditing , Vancouver, Washington

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