Policy & Procedure Coordinator

Company: Moda Health
Location: Clackamas
Posted on: April 1, 2026

Job Description:

Let’s do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Position Summary Developing and maintaining all policy, procedures, and work instruction documents to reflect current business, operations and enable consistent performance and outcomes. This role works with all business units to revise, refine, and/or create the required documentation that is made available within departments and across the organization, to support effective training and staff performance. This is a FT WFH role. Pay Range $21.30 - $23.96 ???hourly, DOE. *Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. https://j.brt.mv/jb.do?reqGK=27774559&refresh=true Benefits: Medical, Dental, Vision, Pharmacy, Life, & Disability 401K- Matching FSA Employee Assistance Program PTO and Company Paid Holidays Required Skills, Experience & Education: High School diploma or equivalent. 6 months to 2 years medical/dental claim processing or customer service dealing with all types of plans/claims. Strong reading, writing and verbal communication skills. Strong organizational and time management skills. Excellent verbal, written and interpersonal skills. Type a minimum of 50 wpm on computer keyboard and Ten key proficiency of 135 kspm net. Good analytical, problem solving, and decision-making skills, with the ability to think critically and shift priorities as business needs require. Ability to meet deadlines, maintain confidentiality, produce high volumes of work, work independently as well as in a diverse team environment. Ability to work independently, perform research, efficiently identify business requirements, and meet deadlines for all deliverables. Working knowledge of utilizing Microsoft SharePoint. Ability to maintain a regular work schedule that meets the needs of the department. Proficiency in MODA internal computer systems. Knowledge of MODA Administrative policies. Demonstrated ability to comply with company rules and policies. Call center and health insurance experience preferred. Ability to maintain confidentiality and project a professional business image. Primary Functions : Manages policy and procedure database, establishing standards for structure, content, and format. Provides quarterly Policy & Procedure review reports to claims and customer service departments. Perform research and review documents to identify gaps in documentation. Manages Policy & Procedures annual reviews. Manages Policy and Procedure entry logs. Assist with the development of documentation requirements for new and/or changing business processes. Maintains records of any policy changes, including revisions, updates, and archives. Communicate updates and requirements to management staff. Support the introduction of company policies internally. Maintains revisions and updates to multiple Policy & Procedure (P&P) Manuals. Communicates revisions, updates, and publications to management. Remain current on policies and procedures for all business areas. Implements and maintains consistent document version control practices to ensure accuracy and continuity. Other duties as assigned. Working Conditions & Contact with Others: Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Internally with Claims and Customer Service business areas, as well as other departments within the organization. Together, we can be more. We can be better. ???? Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.

Keywords: Moda Health, Vancouver , Policy & Procedure Coordinator, Administration, Clerical , Clackamas, Washington