Service Manager - Tonkin Family of Dealerships
Company: Gee Automotive Companies
Location: Portland
Posted on: April 1, 2026
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Job Description:
Description Tonkin Family of Dealership, a Gee Automotive
Company, has been a trusted name in the automotive industry for
decades. We pride ourselves on delivering exceptional customer
service, maintaining the highest standards of quality, and
fostering a supportive work environment. As we continue to grow,
we’re looking for an experienced Service Manager to lead our
service team and uphold our commitment to excellence. We are
seeking a highly motivated and experienced Service Manager to
oversee the daily operations of our service department. The ideal
candidate will have a strong background in automotive service
management, exceptional leadership skills, and a passion for
delivering top-tier customer experiences. Why Join Tonkin Family of
Dealerships? At Tonkin, we don’t just sell and service cars—we
build lasting relationships with our customers and our team. Here’s
what makes us different: Family-Owned Legacy: As a locally owned
and operated group, we treat our employees like family, offering
stability and long-term career growth. Top-Tier Brands: Work with
leading automotive franchises and cutting-edge vehicle technology.
Competitive Pay & Rewards: Enjoy a strong compensation package,
including performance bonuses, health benefits, 401(k), and
employee discounts. Training & Advancement: We invest in your
success with ongoing training and opportunities for promotion
within our dealership network. Great Workplace Culture: Join a team
that values teamwork, integrity, and customer-first service—where
your contributions are recognized and rewarded. Service Manager Job
Responsibilities Lead, train, and mentor service advisors and
technicians to ensure high performance and customer satisfaction.
Oversee service department operations, including workflow,
scheduling, and quality control. Maintain strong relationships with
customers, ensuring their service needs are met promptly and
professionally. Monitor key performance indicators (KPIs) and
implement strategies to improve efficiency and profitability.
Ensure compliance with manufacturer warranty policies and
dealership procedures. Collaborate with sales and parts departments
to drive overall dealership success. Handle escalated customer
concerns with professionalism and resolve issues effectively.
Service Manager Benefits and Compensation In addition to
competitive pay, our benefits are designed to support you and your
family… Employer-subsidized Medical and Dental insurance, with
comprehensive coverage options Company-Paid Life Insurance,
Employee Assistance Plan, and text-based Telehealth A variety of
voluntary benefit options, including Short and Long-Term
Disability, Critical Illness, Accident, Pet, as well as additional
life insurance for you and your family. 401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1 Exclusive
employee pricing for you and your family on parts, service, and
vehicles Qualifications Service Manager Qualifications Minimum 3-5
years of experience as a Service Manager in a new car franchise
dealership. Strong knowledge of automotive service operations,
warranty processes, and dealership systems. Proven leadership
skills with the ability to motivate and develop a team. Excellent
customer service, communication, and problem-solving abilities.
Proficiency in dealership management software (CDK, Reynolds &
Reynolds, etc.). Valid driver’s license and clean driving record.
Corporate hiring requirements: 18 years or older with a clean
driving record, valid driver's license, able to pass a criminal
background check, and drug screen. If you’re an experienced Service
Manager ready to take the next step in your career, we want to hear
from you! Join the Tonkin Family of Dealerships and help us drive
success—one customer at a time!
Keywords: Gee Automotive Companies, Vancouver , Service Manager - Tonkin Family of Dealerships, Customer Service & Call Center , Portland, Washington
