VancouverWARecruiter Since 2001
the smart solution for Vancouver jobs

Strategic Account Manager

Company: Hubb
Location: Vancouver
Posted on: April 10, 2021

Job Description:

Who We Are:Hubb is a virtual event software platform that's revolutionizing the way that people interact and consume event experiences. Our cloud-based software streamlines the process for collecting, managing, and marketing event content and provides powerful attendee engagement tools that bring brands to life. Hubb powers many of the world's largest conferences for some of the most recognizable brands. Our growing tech company is women-owned and based in Vancouver, WA with a global customer base. Come help us move the events industry forward by making virtual, in-person and hybrid meetings come to life as never before. Our Culture:We are a team of passionate, innovative professionals take immense pride in providing cutting edge solutions and who thrive on achieving the seemingly impossible! We know we are happier and more productive when we can be true to what drives us each individually, so we speak, dress and behave exactly like we do anywhere else. We are genuine, fun loving, intellectually curious and enjoy celebrating the journey.We believe in our ability to do a job and do it well. We believe that technology and tools should be intuitive and self-managed, and they should also reflect one of the core tenants of being a meeting planner. Ultimately, we build products and services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work--- why wouldn't you? Responsibilities:Consult with clients to determine the best solution for their specific needs. Recommend solutions, prepare and present proposals to close renewals and add-on business.Meet with client during all critical aspects of the customer journey. Examples include but are not limited to presales process (for prospective clients), initial customer kick-off call, event go live, and post con call. Drive client engage throughout the year to ensure account renewal.Maintain org chart and actively prospect to close new events within existing book of business.Leads Quarterly Business Reviews/Sponsor programsDefined strategy for renewing and growing each account (via detailed Account Plans for each client)Provide clients with insight into virtual/hybrid event industry best practices. Own post con process and make recommendations for ways to drive additional value for future events.Escalation point in situations where Hubb fails to meet client expectationsForecasting demand to ensure that down stream capacity exist to support proposals.Establish a trusted/strategic advisor relationship with each client and drive continued value of our products and services.Develop, prepare, and nurture customers for advocacy.Learn the Hubb product in order to be an informed and educated advisor.Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Proactively identify churn risk and strategically plan to eliminate/divert risk.Define/track success criteria while monitoring goals and providing insights on overall health of relationships.Collect, analyze and then use data to make the customers' experience with the company as seamless as possible.Maintain a forecast of renewals and work to identify and/or develop upsell opportunities.Advocate customer needs/issues cross-departmentally and act as a voice of the customer across the organization. More about the Perfect Fit:You have extensive account management experience in the events industry, preferably from within an agency and working with corporate enterprise customers.You have strong analytical and critical thinking skills - you know the right questions to ask to really get to the root of the matter.You are driven to excel; it's just who you are. You're eager to learn, adapt and perfect your work; you are curious but seek out help when needed.You want to help and serve our customers by giving them the tools and understanding to help themselves. That "teach a man to fish" is a real thing.You assume the best about our clients because you know they are super busy and are counting on your support!You are very personable, someone who is an excellent communicator and who enjoys interacting with others (and they with you!).You are independent and resourceful.You are highly responsible and self-motivated, and slightly overboard on attention to detail. Qualifications10+ years working in various SaaS sales capacities, client engagements and software solution and/or digital agency.Prior experience in closing sales deals at the executive levelStrong preference for corporate event experience particularly in the area of event technologyProven experience in churn reduction - we'll want to hear how you were successful in this!Proficient in Office software PI132283500

Keywords: Hubb, Vancouver , Strategic Account Manager, Executive , Vancouver, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Business Development Manager
Description: What We Do--- Aditi is a leading, rapidly growing, technology solutions company providing a broad range of services for our 60 fortune 500 clients across 50 states US , 7 Industries and 5 Global Delivery (more...)
Company: Aditi Consulting
Location: Portland
Posted on: 04/15/2021

Director Enterprise Data Governance
Description: Cambia's DATA organization is at the center of the drive to be in service of our consumers. We are disrupting healthcare through the creation of transformative data products and powering insights that (more...)
Company: Cambia Health Solutions, Inc.
Location: Portland
Posted on: 04/15/2021

Management Leaders - Own your own Business
Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...)
Company: Franchise Career Advisor
Location: Keizer
Posted on: 04/15/2021


General Manager
Description: Own A Franchise40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESSOWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: Franchise Career Advisor
Location: Keizer
Posted on: 04/15/2021

Management Leaders - Own Your Own Franchise
Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...)
Company: Franchise Career Advisor
Location: Tualatin
Posted on: 04/15/2021

Site Director
Description: Site Director - 210000QM Description KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong (more...)
Company: KinderCare Education
Location: Portland
Posted on: 04/15/2021

Inpatient Director of Physical Therapy Services
Description: Inpatient Director of Physical Therapy Services An exciting opportunity is now available to an Inpatient Director of Physical Therapy Services at a well respected medical center in Northern California (more...)
Company: Clinical Management Consultants
Location: Canby
Posted on: 04/15/2021

Salon Manager - Gateway
Description: Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Troutdale
Posted on: 04/15/2021

Engineering Manager
Description: Description br br Job ID: 49003 br Engineering Manager br Our client is looking for an Engineering Manager to facilitate and lead a cross-functional agile team. This position is responsible for (more...)
Company: VanderHouwen
Location: Portland
Posted on: 04/15/2021

Environmental Services Assistant Manager
Description: Environmental Services Assistant ManagerUS-OR-LAKE OSWEGORequisition ID: 2021-187008Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts nationwide (more...)
Company: Healthcare Services Group, Inc.
Location: Lake Oswego
Posted on: 04/15/2021

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Vancouver RSS job feeds