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Veterans Program Manager

Company: Central City Concern
Location: Vancouver
Posted on: June 23, 2022

Job Description:

This position manages staff who case manage Veterans Grant & Per Diem transitional housing program and homeless or at risk of homelessness and provides oversight of the day-to-day operations of the Veterans Programs. The Veterans Program Manager works closely with the EAC, VA programs, and other service providers to coordinate services and ensure ongoing supervision of staff and program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency. The Veterans Program Manager acts to ensure the stability of staff and the client within the programs, is familiar with/able to access resources for benefits and entitlements, alcohol and drug treatment, mental health treatment, and housing, and is effective in working independently, as a member of a team, and as a part of a larger coalition.

RESPONSIBILITIES:

  • Provides supervision and support to VGPD staff.
  • Provides assistance to staff & clients in working toward the program goals of income enhancement, seeking permanent housing, and developing self-sufficiency.
  • Assists with staff efforts to connect residents to appropriate community-based resources and assist with problem-solving issues with staff and clients.
  • Monitors length of stay in the program, including enrollments, discharges, and any other reporting requirements per building/program policy.
  • Provides client assessment and develops goal plans. Monitor client progress. Counsel and guide staff and clients in developing goals.
  • Provides ongoing individual support and encouragement to staff and clients, along with conducting reviews of their progress while monitoring clients' 90-day plans with staff to ensure plans are followed and updated.
  • Facilitates weekly team meetings and provides ongoing training to ensure case managers' skills and abilities comply with VA requirements.
  • Complete quarterly reports and annual inspection reports and submit them to VA Liaison.
  • Reviews and approve monthly billing and submit to accounting.
  • Monitors staff schedules and approves/submit time cards.
  • Educates clients and staff about employment assistance options, service/non-service-connected and social security benefits, and community engagement opportunities.
  • Collaborates with community resource agencies to remove barriers, provide intervention and make referrals for issues facing customers in a variety of areas including, but not limited to, employment, substance abuse, health, finances, and legal/criminal issues.
  • Identifies community and individual issues that could result in a client's status change and work to achieve appropriate resolutions.
  • Works with internal and VA service providers to ensure coordinated and streamlined services.
  • Insures appropriate input and maintenance of accurate records of customer progress in working toward individualized program goals using MS Word, Access, and other software.
  • Participates in compliance, quality assurance, and quality improvement activities as directed.
  • Represents CCC Supportive Housing in the greater community and attends HADIN (Homeless Alcohol and Drug Intervention Network), 424, Veterans Task Force, and other community meetings.
  • Adhere to all state and federal privacy and security regulations applicable to the program and CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identifying information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
    QUALIFICATIONS:
    • A Bachelor's degree in a human services field and 3 years of relevant experience with the Veteran population or an equivalent combination of education and experience is required.
    • Must embrace the mission and philosophy of recovery and client-centered treatment.
    • Experience facilitating training, groups, and workshops.
    • Will be required to carry a cell phone for work use. Cell phone to be provided by Central City Concern.
    • Must have knowledge of area housing resources, human service agencies, and community groups.
    • Must have necessary computer skills to accomplish duties; typing skills desired.
    • Must possess a current driver's license, pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training.
    • Military Veteran with "General under Honorable" or "Honorable" Discharge preferred.
    • Sufficient manual dexterity and physical ability to perform duties.
    • Must pass a pre-employment drug screen, TB test, and criminal background check.
    • Must adhere to the agency's non-discrimination policies.
    • Adhering to Central City Concern's drug-free workplace encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
    • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
      Benefits:

      Central City Concern offers an incredible benefits package to our employees!
      • A generous paid time off plan provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
      • Amazing 403(b) Retirement Savings plan with competitive employer match!
      • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
      • Comprehensive Medical, Vision, and Dental insurance coverage.
      • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
      • This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
        As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: case manager, development, development manager, liaison, office manager, project, program development, program management, project management, resource development

Keywords: Central City Concern, Vancouver , Veterans Program Manager, Executive , Vancouver, Washington

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