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Clinical Services Manager, RN

Company: Central City Concern
Location: Vancouver
Posted on: June 25, 2022

Job Description:

About Central City Concern:

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people who are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

Central City Concern's Blackburn Center is seeking a Clinical Services Manager, RN

The Blackburn Center is an innovative program that offers integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.

The Clinical Services Manager is responsible for maintaining smooth clinical operation. This role will also be responsible for developing workplace culture that emphasizes joy in work, collaborative problem-solving, accessibility, sustainability, hospitality, transparency, and accountability.

Duties will include:

Administrative Supervision: Supervision of clinical support staff, including team managers, care team RNs and other personnel as assigned. Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel. Plan and facilitate regular department meetings.

Clinical Supervision: Observe, engage, and coach Clinical Support staff regarding clinical practice, patient interaction and documentation. Ensure that nursing and practice of unlicensed assistive clinical staff meets or exceeds acceptable standards, including development, implementation and maintenance of clinical competencies for nursing and medical assistant staff.

Operational Oversight: In partnership with the Operations Director and Primary Care Director, oversee operations of site. Clinical operations responsibilities include adequate and appropriate clinical staffing, supplies, and efficient flow of patients through the clinic.

Nursing Practice: Be available as a clinical consult for triage and/or clinical visits as appropriate and ordered by providers.

Practice and Quality Improvement: Under the guidance of BB and CCC directors, clinical services manager is responsible for implementation and development of new initiatives and interventions that align with the mission and vision of CCC. This includes the integration of new services into pre-existing workflows, coordinating with staff to build buy in, and facilitating and evaluating tests of change.

Community Engagement: Represent the Blackburn Center/Central City Concern at meetings or events with strategic partners, payers, educational organizations and community stakeholders.

Management of Behavior Issues: Using trauma-informed principles, assists other staff in de-escalating and managing patient behavior issues in a strengths-focused approach using established behavior agreement and exclusion process.

Financial Responsibilities: Review, code, and process invoices, time sheets, credit card paperwork, requisitions, and check requests, and forward to CCC Administrative Office in a timely manner per Accounting & HR policies.


  • Current RN license in the State of Oregon.
  • Bachelors of Science in Nursing preferred.
  • Must have CPR certification at time of hire
  • 3 or more years of progressively increasing responsibility in nursing required.
  • 3 years' experience in health care management preferred.
  • Must be able to proficiently use the following computer programs: Microsoft Office; Centricity preferred.
  • Demonstrated Quality Improvement experience preferred.
  • Must have ability to communicate clearly and positively with stakeholders across multiple departments, including EHR, IT, Risk, Compliance, Legal, Billing.
  • Must pass a pre-employment drug screen, TB test, and background check. This includes
    clearance by the DHS Background Check Unit.
    Benefits: Central City Concern offers an incredible benefits package to our employees!
    • Generous paid time off plan beginning at 4 weeks per year. Accrual increases with longevity.
    • Amazing 403(b) Retirement Savings plan with an employer match.
    • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
    • Comprehensive Medical, Vision, and Dental insurance coverage.
    • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
    • Sabbatical Program offering extended time off at years 7, 14 and 21.
      This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

      CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

      As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: ambulatory, bsn, domiciliary, hospice, intensive, maternal, mhb, nurse rn, psychatric, transitional

Keywords: Central City Concern, Vancouver , Clinical Services Manager, RN, Executive , Vancouver, Washington

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