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Product Support Manager

Company: Gradall Industries
Location: Vancouver
Posted on: September 20, 2022

Job Description:

Position Summary: The primary function of this position is to ensure that Gradall and Vacall customers receive the highest level of product support. Essential Functions of the Job: Provide on-site formal service training and instruction in repair and maintenance of products. Identify and resolve all problems relating to parts, service and warranty including appropriate stocking levels of service parts. Collect and transmit data relating to any specific service problems, design deficiencies and general maintenance problems that may occur. Provide field technical service and advice to customer in compliance with predetermined sales obligations. Deal directly with dealers on end user service problems. Provide dealers with the technical information and manuals necessary for the safe operation and proper maintenance of products. Coordinate schedule changes with manager and company departments. Establish and provide training and service programs to instruct dealers in the proper maintenance of products. Knowledge, Skills and Abilities (KSA's): Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques and sales control systems. Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction. Ability to understand the technical operation and performance abilities of Gradall equipment and the ability to communicate to customers how those performance abilities can be applied to meet their situation/application. Ability to listen and understand the requirements of the customer and to formulate appropriate recommendations to address customer needs. Ability to story tell, lead and persuade others to see the advantage of the solutions presented. Ability to develop constructive and cooperative working relationships with others, and maintain them over time. Ability to be honest and ethical. Ability to communicate effectively, both verbally and in writing, with the ability to formulate and deliver ideas and material in a clear and concise manner. Ability to deliver presentations one-on-one, in small groups and in front of large audiences. Ability to maintain composure and keep emotions in check, even in very difficult situations. Proficiency in the use of personal computers; including manufacturing/production systems and generic mainstream office software (i.e. Microsoft Excel, Word, etc.) Self-motivated and self-disciplined. Ability to set goals and then to plan, prioritize and execute actions to achieve those goals. Ability to work independently with minimal supervision. Strong desire to succeed and grow within the Company. Ability to travel by auto or air, without restriction, domestically and internationally. Knowledge of GMS and safety systems to ensure compliance. Alamo Group Core Competencies For Leaders Include: A. Leading Change / Change Management: _Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance._B. Leading People / Teamwork: _Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives. _C. Communication: _Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization. _D. Business Acumen: _Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively._E. Results Driven: _Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement. _ Education and Experience: Degree in Business or a technical field Three years of relative experiences in service or product support or equivalent combination of education and experiences Experience in mobile equipment, service, maintenance, repair, troubleshooting. Working Conditions: Work performed in a variety of environments from normal office environment, to garage environment, to construction worksite. Diverse and varying physical and mental abilities required.Must be able to travel; up to 60% travelMust possess a valid driver's license and have an insurable driving recordMay require a US passport depending on covered territory.Position requires frequent sitting for long periods of time, walking and climbing in and around demonstration equipment, and traveling by commercial air. Able to work overtime as needed to accomplish goals and objectives.Benefit Conditions: Waiting period may apply Only full-time employees eligiblePaid Training: YesManagement: Key LeaderTypical end time: 5PMTypical start time: 8AMWork Remotely YesJob Type: Full-timePay: $75,000.00 - $90,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Professional development assistance Relocation assistance Tuition reimbursement Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus payWork Location: On the road

Keywords: Gradall Industries, Vancouver , Product Support Manager, Executive , Vancouver, Washington

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