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Community Manager - Town Center Courtyard

Company: Central City Concern
Location: Vancouver
Posted on: November 25, 2022

Job Description:

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. We serve more than 13,000 people experiencing or at risk of homelessness annually with affordable and supportive housing, person-centered health care, addiction recovery, and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

The Community Manager's primary role is to ensure that the property meets all ownership goals and objectives, to enforce Central City Concern's policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for the supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time


  • Represent CCC positively and professionally at all times.
  • Act as the company's primary coordinator to ensure that the company's efforts fully meet and exceed property management obligations.
  • Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
  • Under the direction of the Portfolio Operations Manager, assist in developing operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements, and leasing strategy.
  • Analyze and report monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables promptly.
  • Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to the Portfolio Manager.
  • Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
  • Complete resident income certifications and recertification in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
  • Coordinate collection and documentation of all revenues following lease obligations of tenants and CCC's policies on accounts receivable.
  • Follow confidentiality guidelines for all resident, property, owner, and CCC information.
  • Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach, and discipline staff with direction from Portfolio Operations Manager and Corporate HR Department.
  • Accurately record time worked; adhere to timekeeping guidelines, including approving site staff time records daily.
  • Administer leasing efforts, including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
  • Identify leasing prospects and occasionally respond to routine leasing inquiries.
  • Collect delinquent accounts according to legal guidelines and communicate with the accounting department to ensure the accuracy of rent roll and accounts receivable.
  • Work with Portfolio Manager to identify, engage and supervise property vendors.
  • Facilitate regular meetings between Resident Services, community partners, and building staff
  • Establish and maintain collaborative working relationships between departments and coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
  • Constantly strive to improve the work process and results to meet resident needs, ownership goals and objectives, and company standards and expectations.
  • Adhere to all state and federal privacy and security regulations applicable to the program and CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identifying information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
  • Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
  • Ability to work as a team member and establish priorities; display a non-judgmental attitude and willingness to learn new skills.
  • Perform other duties as assigned by the Portfolio Operations Manager.
    • High school diploma or equivalent.
    • At least 3 years experience in property management with knowledge of financial & project management concepts.
    • At least 2 years of supervisory experience is required.
    • Working knowledge of landlord-tenant law.
    • Preferably at least one year of LIHTC experience.
    • Strong mathematical skills and a basic understanding of property budgets and financial accounting
    • Experience in community development and working in multicultural organizations and communities is a significant plus.
    • Demonstrated knowledge of mental health diagnosis and chemical dependency desirable.
    • Adhering to Central City Concern's drug-free workplace encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
    • Will be required to carry an agency cell phone for work use. A cell phone will be provided by Central City Concern.
    • Must pass a pre-employment drug screen, TB Test, and background check.
    • Must generally be able to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, operate mechanical equipment, and climb stairs, with reasonable or no accommodation.
    • Must possess a current driver's license, pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass driver's training and annual recertification training.
    • Must adhere to agency non-discrimination policies.
    • Ability to travel between properties frequently and quickly, climb stairs, and walk through units multiple times a day.
      Central City Concern offers an incredible benefits package to our employees!
      • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
      • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
      • 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
      • Comprehensive Medical, Vision, and Dental insurance coverage.
      • Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
      • Sabbatical Program offering extended time off at years 7, 14, and 21.
        This description is intended to provide a snapshot of the work performed. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

        Central City Concern is a second-chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern, Vancouver , Community Manager - Town Center Courtyard, Executive , Vancouver, Washington

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