General Manager

Company: JRoss Recruiters
Location: Vancouver
Posted on: May 22, 2023

Job Description:

• The GM must comply with all aspects of the Employee Code of Conduct, Management Business Standards, establishment policies, and the GM work plan.
• Directly responsible for training, monitoring, providing feedback to all staff and managers. Ensure that all staff maintain the highest level of customer service.
• Effective staff management by maintaining good communications with all staff, helping them efficiently carry out their duties and comply with all corporate procedures. Effective leadership by fostering an environment of team building and mutual respect. Creating a family atmosphere amongst staff. Having a firm but fair approach amongst the team. Constantly coaching of your team to make each and every one of them their best when at work.
• Responsible for ensuring the highest standard of all marketing activities that both reflect the brand and target the appropriate market. Working with the marketing team to come up with neighbourhood specific initiatives in addition to traditional methods of marketing. Making sure all initiatives are implemented effectively and on time.
• Recruiting and retaining staff, as well as scheduling the team to provide the most effective service while maintaining a predetermined payroll percentage.
• Fully responsible for the fiscal management of the store. This includes but is not limited to meeting all budgeted Revenue and Expense targets, continually working on ways to reduce controllable costs, having a monthly meeting with managers to review month and year-to-date fiscal data; bringing to the attention of managers areas that are not meeting budget targets. Working with managers at year end to set the budgets for the upcoming year.
• Weekly meetings with management team to go over all aspects of the business. Profit, product, environment, people, issues etc. Constant clear communication with management team in order to execute plans and achieve expected performance.
• Responsible for the overall environment of the store. This encompasses all building and equipment deficiencies and cleanliness of all areas, as well as the exterior of the building and parking lot.
• Ensure that all staff comply with all corporate policies.
• Constant communication with all staff is essential. Making sure team is having pre shift meetings so they are focused on what their tasks for that shift are. Communication with ownership to ensure everyone is always on the same page.
• Other responsibilities as assigned.Requirements
  • 5+ years of leadership experience in a related customer service environment
  • Strong work ethic, business acumen and focus on profit maximization
  • Demonstrated ability to achieve store sales targets and profitability
  • Strong leadership skills
  • Experience as a strong mentor to management staff
  • Demonstrated ability to foster a positive, engaged workforce
  • Active support within the community you serve
  • Strong computer skills including MS Excel and POS systems Resume * please attach resume in MS-Word format More information
    • Files must be less than 2 MB.
    • Allowed file types: doc docx. Cover Letter please attach cover letter in MS-Word format More information
      • Files must be less than 2 MB.
      • Allowed file types: doc docx. I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to hospitalityresumes@jrossrecruiters.com.

Keywords: JRoss Recruiters, Vancouver , General Manager, Executive , Vancouver, Washington