Director of Product Analytics for Consumer Services and Solutions

Company: HP Development Company, L.P. MX
Location: Vancouver
Posted on: May 25, 2023

Job Description:

Director of Product Analytics for Consumer Services and Solutions About the company: HP - the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple, valuable, and trusted experiences with technology, continuously improving the way our customers live and work.HP's vision and promise are to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, operating in more than 170 countries, we continue to deliver ground-breaking new technologies to build on our 70+ year legacy of innovation.HP's commitment to diversity, equity, and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!About the position:It is an exciting time to join the newly formed Consumer Services and Solutions (CSS) organization at HP. This pivotal role will support business growth and offers the opportunity to truly impact our business. If you enjoy building subscription businesses with direct relationships with consumers, this role will offer you the chance to do that at a global scale.The Product Analytics Director will be responsible for delivering insights and analytics for the Consumer Services and Solutions product teams. Under your leadership, the team will provide analysis that supports service and product design, pricing and bundle strategy, conversion optimization, and product engagement.Key Responsibilities:

• Develop and execute the overall analytics strategy to support our digital subscription products, ensuring alignment with product teams and organizational goals.
• Lead, mentor, and grow a high-performing team of product analysts and data scientists.
• Collaborate closely with cross-functional teams to deliver actionable insights that support product design, optimal pricing and bundling, and drive product improvement and innovation.
• Establish and maintain key product metrics including conversion, engagement, customer satisfaction, lifetime value (LTV), and retention.
• Develop and implement analyses such as segmentation, A/B testing, and predictive modeling, to optimize product features and user experiences.
• Design and implement processes to ensure the accuracy and dependability of your teams' output.
• Drive a data-driven culture across the organization, fostering collaboration, continuous learning, and a strong commitment to data quality and integrity.
• Communicate insights and recommendations effectively to stakeholders and senior leadership, translating complex analyses into actionable strategies.
• Oversee the creation and delivery of regular reports, dashboards, and ad-hoc analyses to inform management decisions and track performance against targets.
• Collaborate with Business Insights team to develop plans for primary research to fill in knowledge gaps.
• Monitor industry trends and advancements in analytics to ensure our team continues to advance its capabilities.Experience
  • 8+ years of experience in product analytics, data science, or a related field, with a focus on digital subscription products.
  • Proven experience in leading analytics teams and driving impactful results at a top-tier subscription company.
  • Strong analytical and quantitative skills, with a deep understanding of statistical analysis, experimentation, and data modeling.
  • Expertise in using data visualization and analytics tools (e.g., Tableau, Looker, Google Analytics, Amplitude, Mixpanel) and programming languages (e.g., SQL, Python, R).
  • Exceptional communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical audiences.
  • Strong leadership qualities, including the ability to collaborate cross organizationally and to motivate and develop talent.
  • A bachelor's degree in a quantitative field such as mathematics, statistics, computer science, or engineering. An advanced degree is preferred.If the above sounds exciting, we look forward to hearing from you.About HP You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. HP is a technology company that operates in more than 170 countries around the worldunited in creating technology that makes life better for everyone, everywhere. Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyoneis respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

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