Cisco Unified Call Manager

Company: eTeam
Location: Portland
Posted on: April 18, 2024

Job Description:

Job Description
KEY TECHNOLOGIES:

• Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
• Voice Gateway /SRST configuration and troubleshooting
• Session Border Controller /Audio Codes configuration and troubleshooting
• Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
• SIP, MGCP and H.323 gateways.
• UCCX 8.0 and 9.0 for IMAC's
• Basic scripting knowledge of UCCX 8.0 & 9.0
• Good in Communication skill
• Good Technical bridge drive skill
  • UCCX and ProCenter Contact Center Solution
  • Verint , Callibrio configuration and troubleshooting
  • Understanding of Customization of contact center reporting
  • Wallboard integration
  • Knowledge of session border controller and audio codes configuration and troubleshooting
  • Good Communication and customer handling skill
  • Good Understanding of API
  • Good technical bridge drive skill
  • ISDN, SIP, MGCP and H.323 protocols.
  • UCCX 8.0 and 9.0 for IMAC's Detail
    • Technical Certification: CCVP with at least 8+ years of experience.
    • Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
    • Good understanding of Cisco Contact center Environment UCCX
    • Knowledge of Siemen Contact center ProCenter and XMU IVR solution
    • Configuration , Integration of Gateway/SRST and Client/Audio Codes
    • Good Understanding of the Legacy -VOIP Integration
    • Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system
      • Good understanding of Unity Connection Voice mail services.
      • Good Knowledge of the call flow and end user feature
      • Have good hands on in Upgradation and migration of the Cisco System.
      • Good Understanding to analysis SIP , Gateway and Server Logs
        • Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
        • Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
        • Expert level experience in handling Cisco and Siemens Infrastructure.
        • Good communication skills and team handling
        • Open for 24x7 availability
        • Good in Sev-1 technical bridge drive
        • Have knowledge of Incident and Problem management
        • Expert level experience in handling Cisco IP telephony Network Infrastructure.
        • independently resolve tickets within SLA
        • Adheres to standard operating procedures / work instructions
        • Follow the escalation process
        • Follow the shift hand-over process
        • Update work logs
        • Update the knowledge base
        • Technically upgrade across versions of environment when required
        • Ticket Monitoring
        • On - call support
        • Opening Bridge Call

Keywords: eTeam, Vancouver , Cisco Unified Call Manager, Executive , Portland, Washington