Housing and Essential Needs Program Director
Company: Share
Location: Vancouver
Posted on: February 1, 2025
Job Description:
About ShareShare provides a wide spectrum of services ranging
from street outreach, hunger response, and emergency shelter to
housing and asset building. We offer individuals services,
resources, and the tools they need to end their homelessness,
secure housing, and maintain that housing. Each year, we assist
more than 8,000 people experiencing poverty, hunger, and/or
homelessness.We seek bright, driven people who are passionate about
social justice and who want challenging career opportunities that
deliver personal and professional fulfillment. Our dedicated and
energetic employees provide essential services to a vulnerable
population. We take pride in making a difference in the lives of so
many every day.Share recognizes that our employees are the
foundation for our organization as well as our heart and soul.
Share has a generous and robust benefit package including 4 weeks
of PTO, paid sick leave, a wellness program, 401(k) with match, and
health/dental and life insurance. We encourage a culture of
supportive compassion for our participants, co-workers, and
volunteers.Share's MissionShare believes every person counts.
Together we pursue a stronger community by building relationships,
advocating for equitable access to housing and food stability while
empowering every individual to grow and thrive.DE&I
StatementShare wants to be part of a community that brings about
change. We are committed to actively working to dismantle racist
systems, focusing on sustainable solutions to structural racism,
police violence, and inequitable economic, health care, and
education systems. It requires all institutions, including ours, to
ask what more we can and should do to live our commitments to
diversity, equity, and inclusion - and we must be brave enough to
make changes.Summary of essential job functions and
responsibilities
- On-board and provide ongoing training in high-level concepts
including housing first, motivational interviewing, trauma-informed
care, harm reduction, etc. for HEN team members.
- Use Share's equity lens as new policies are developed and
implemented.
- Collaborate with HR in hiring, providing opportunities for
professional growth, employment matrixes, and disciplinary action
as appropriate.
- Conduct regular one-on-one meetings with each member of the
team to work on professional development, growth, and address
concerns as needed.
- Hold monthly program meetings to aid with collaboration; invite
supervisor to at least one of these meetings per month.
- Collaborate across programs to staff shared clients and ensure
timely communication.
- Ensure staff follow policy and procedures, complete reports,
and prepare for monitoring.
- Audit a minimum of 10% of the client files monthly to ensure
that they are ready for monitoring from our funders.
- Responsible for ensuring that the program is meeting the
proposed performance measures and seeking to enhance to adjust the
program as needed to best serve the clients.
- Develop and oversee the procurement and management of essential
needs supplies for the HEN program, ensuring alignment with program
goals, budgetary constraints, and client needs.
- Collaborate with the Data and Operations Manager to ensure all
reports are accurate and complete before forwarding them to our
funders.
- Ensure that comprehensive case management files and statistics
required by funding sources are maintained.
- Attend meetings, workshops, seminars, or community events
centered around homelessness and services for Share's clients as
assigned by your supervisor.
- Keep current with laws, regulations, and best practices that
impact people experiencing homelessness and that are related to
supported housing programs.
- Ensure that all required data is entered into HMIS (Homeless
Management Information System) database.
- Be able to speak knowledgeably about the work of the Affordable
Housing and Stability HEN program in public forums.
- Collaborate with the staff to follow up on grievances in a
timely manner or pass them on to the appropriate party if involved
in the original decision.
- Work closely with accounting to ensure funds are being spent in
a timely and proper manner.
- Maintain at least one SOAR specialist on the team.
- Work with Share's contracted property management company to
ensure group homes are maintained and rents are paid.
- Be trained in HQS inspections and ensure the lead is trained in
HQS inspections.
- Work with Share's attorney as needed to address legal issues
regarding housing.
- Ensure client satisfaction surveys are distributed, collected,
and analyzed at least annually.
- Play an active role in the management team and ensure that
information is moving up to management and down to client-facing
staff in a timely and effective manner.
- Perform other duties as assigned.Minimum requirements
- 2 years of supervisory experience supervising client-facing
staff who served people experiencing homelessness or behavioral
health issues.
- BA or BS required or 4 years of experience serving people
experiencing homelessness or behavioral health issues; master's in
social work preferred.
- Belief in the housing first philosophy, that the people we
serve are the experts in their own lives, diversity, equity, and
inclusion, and running a trauma-informed program.
- Ability to operate basic functions of the computer and
familiarity with Office 365 programs.
- Must have a vehicle for the purpose of supervising a team and
attending meetings; proof of insurance and a valid driver's license
will be required.Abilities required
- Knowledge of community resources and programs.
- Knowledge of problems and needs of homeless, low-income,
elderly, and disabled individuals.
- Knowledge or ability to acquire crisis intervention
techniques.
- Ability to establish and maintain effective working
relationships with a wide and diverse range of others, such as
business employee groups, community organizations, other human
service providers, and target population groups.
- Must be able to effectively interact with people with diverse
ethnic backgrounds, cultural backgrounds, and sexual orientations
with respect and dignity.
- Ability to maintain accurate records/documentation.
- Must demonstrate effective communication skills by conveying
necessary information accurately and effectively both orally and in
writing.DisclaimerThe above statements are intended to describe the
general nature and level of work being performed by people assigned
to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from
time to time, as needed.
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Keywords: Share, Vancouver , Housing and Essential Needs Program Director, Executive , Vancouver, Washington
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