Customer Service Specialist

Company: Crafts Group
Location: Vancouver
Posted on: November 17, 2020

Job Description:

A Premier Needle Arts Company Vancouver, WA / Full Time, On-Site While we are navigating the current Covid-19 situation, most of our staff is working remotely. This position will require some on-site time with specific team members, and Crafts Group is following all required and recommended guidelines to provide a clean and safe work environment for those who do come into the office. Our teams will continue to primarily telecommute until we return to working in our newly remodeled office space later this year. About Us For thirty years Crafts Group has been making crafts accessible to everyone through quality products and engaging content. Today, Crafts Group is home to four thriving brands that serve quilters, knitters, crocheters, and sewists through print catalogs and content-rich e-commerce sites. Our core mission (and passion) is to inspire and enable people to create beautiful things. The handmade movement is growing worldwide and becoming increasingly relevant to the values our society holds dear. Here in the US, we're leading this growth. We source the best quality yarns, fabrics, threads, and other supplies so that crafters can do what they do best: create. We give crafters the tools they need to support their handmade lifestyle. Our close-knit teams for all four brands are headquartered just across the river from Portland, OR. Located ten minutes from the Portland Airport, our Vancouver office is a supportive and creative environment in a newly renovated work space. If you value community, creativity, and all things handmade, this is the place for you. Crafts Group is an equal opportunity employer. We are committed to building a company that represents the craft communities we serve. We welcome employees of all backgrounds and perspectives, and we are committed to providing an inclusive working environment. The Challenge and The Opportunity We love to say "YES" to our customers! We strongly believe the keys to great service are being friendly, knowledgeable, accurate, and providing each customer with the right expectations for the products we offer. All of our Customer Service (CS) Team members provide highly-skilled support for all of our brands by email, phone, web and chat. In this role, you will assist a diverse clientele with placing orders, navigating our websites, answering questions about our various products and services, resolving order delivery or payment issues, and with anything else the customer might need or ask. As the first point-of-contact with the public, we work closely with other departments to ensure the customer's questions are always answered. From locating a matching skein of yarn, to interpreting instructions, to selecting the best thread for a quilter's machine, our team is the industry leader in customer education and satisfaction. The Team The CS team is a group positive, warm individual who thrive on providing concierge-level service to our customers across all four brands. We are exceptionally collaborative, creative, and focused on supporting each other and serving the diverse crafting market. We are a team of people who talk openly and candidly with each other, but always with kindness and respect.

Keywords: Crafts Group, Vancouver , Customer Service Specialist, Hospitality & Tourism , Vancouver, Washington