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Valet Attendant/Bellperson ($400 Sign on Bonus) - Hilton Vancouver

Company: Hilton Vancouver
Location: Vancouver
Posted on: November 22, 2021

Job Description:

Hilton Vancouver is hiring for a Bellperson / Valet to join the team!

This position requires open and flexible availability to work 8 hour shifts, within the hours of 5:30am-2:00am. Please have a flexible schedule and ability to work holidays and weekends is required. Prior bellperson, bellman, or valet experience is a plus, but not required. We are looking for someone who has a great attitude!

We are a union property and offer benefits including Paid Time Off, Employee Restaurant (complimentary lunch!), Team Member Travel Program, Employee Recognition Programs, and other AWESOME Hilton Perks!

As a Bellperson / Valet, you would be responsible for the following:


-When working as a Bellperson, you would be responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.

-When serving as Valet, you would be responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices.


What will I be doing?

As a Bellperson / Valet, you would be responsible for the following:

-When working as a Bellperson, you would be responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Specifically, you would be responsible for the following:

-Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors and to elevators.

-Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

-Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

-Organizes and store luggage as necessary in a designated area.

-Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies

-When serving as Valet, you would be responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices. Specifically, you would be responsible for the following:

-Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.

-Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.

-Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc.

-Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions.

-Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed. Assists guests with check-in procedures.

Keywords: Hilton Vancouver, Vancouver , Valet Attendant/Bellperson ($400 Sign on Bonus) - Hilton Vancouver, Hospitality & Tourism , Vancouver, Washington

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