VancouverWARecruiter Since 2001
the smart solution for Vancouver jobs

Guest Services Lead (PM Shift) - Marriott Hotels - (21098360)

Company: Marriott International, Inc.
Location: Vancouver
Posted on: November 22, 2021

Job Description:

Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Portland Marriott Downtown Waterfront, located at 1401 SW Naito Parkway, Portland, OR, 97201 is currently hiring a Guest Services Lead (PM Shift).

Responsibilities include:
Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. Anticipate sold-out situations, obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard, forward calls to Front Desk whenever unattended. Monitor supply inventory.



Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Reach overhead and below the knees. Stand, sit, or walk for an extended period of time. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.






Apply now at : https://jobs.marriott.com/marriott/jobs/21098360?lang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. - Facebook - Twitter - LinkedIn - Instagram

Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Vancouver , Guest Services Lead (PM Shift) - Marriott Hotels - (21098360), Hospitality & Tourism , Vancouver, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Vancouver RSS job feeds