H&M Retail Sales Advisor

Company: H&M
Location: Vancouver
Posted on: January 15, 2022

Job Description:

Company Description

This is H&M. Together we make it possible.

The word "Advisor" is pretty deliberate--- Plenty of places focus on selling clothes, but helping people understand their personal style is what sets H&M apart. In the fast-paced and exciting world of retail, our Sales Advisors are there to ensure that our customers enjoy a fantastic shopping experience. That might be something as big as providing them style advice, or small as making them feel more comfortable by showing them the fitting rooms. Whatever the task, it's all about providing best in class customer service to some of the best dressed shoppers out there.

Job Description

Title: Sales Advisor

Function : Sales

Department: Store

Reports to: Department Manager, dotted line to Department Supervisor

Direct Reports : None

Overall Job Function: Optimizes the store -s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.

Job Responsibility Including But Not Limited To

Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
Answer phones courteously and promptly

Job Knowledge
Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency
Execute reductions, price changes, transfers and cash register routines
Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player
Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability : None

Qualifications

Minimum Candidate Qualifications
High School graduate or equivalent preferred
6 months of experience in customer service, retail industry preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool

Competencies
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multitask in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

San Francisco, CA only: "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

EEOC Classification: SLS

IND000SA

Additional Information

All your information will be kept confidential according to EEO guidelines.

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