Project Coordinator and Customer Service

Company: High Performance Homes
Location: Vancouver
Posted on: May 16, 2022

Job Description:

SUMMARY The Customer Service/Project Coordinator primarily responsibilities are to:

• Coordinate with team members to provide High Performance customers excellent customer service and a high quality product installation.
• Coordinate between the customer, material suppliers and contractors to schedule and install roofing, windows, and or siding remodeling projects while delivering excellent customer service. RELATIONSHIPS The Customer Service/Project Coordinator will report to the HPH Operations Manager, and coordinate with staff in the Scheduling and Installation departments, along with other staff members as appropriate to perform the job and satisfy the goals and expectations of the Employer. ESSENTIAL JOB FUNCTIONS AND DUTIES
  • Providing excellent customer service to HPH customers so that they experience a High Performance Install.
  • Scheduling of subcontractors and vendors for different projects related to roofing, windows, siding, gutters.
  • Obtaining permits for subcontractors work to be conducted.
  • Assist with material orders to include materials reconciliation and return of excess materials.
  • Coordinate critical measures to be performed as needed.
  • Build rapport and develop relationships with vendors and customers alike.
  • Coordinate and communicate with all customers by phone and email, regarding scheduling of their projects.
  • Coordinate various projects with WA and OR Scheduling Managers..
  • Able to manage multiple tasks and duties at the same time.
  • Excellent attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Other scheduling related work as directed. COMPANY COMMUNICATION All lead information will be shared on the cloud storage location maintained by the Company. All information stored there is the property of the Company and must not be used, duplicated, taken or disclosed for any purpose other than job performance. EMPLOYEE CONDUCT It is a requirement and the individual responsibility of every employee to contribute to a positive work environment through teamwork, and through positive, honest and effective communication, and professional, respectful and courteous interactions, with co-workers, customers, suppliers, subcontractors and the public. EMPLOYEE ACKNOWLEDGMENT I have received this job specification and agree to fulfill the duties and performance expectations to the best of my ability. I understand that Employer reserves the right to change this job specification at its sole discretion for any reason and at any time. Employee Signature: ______________________________________________________ Date: _______________ PI174343030

Keywords: High Performance Homes, Vancouver , Project Coordinator and Customer Service, Hospitality & Tourism , Vancouver, Washington