Restaurant Manager
Company: Krispy Kreme - Clark County
Location: Vancouver
Posted on: August 7, 2022
Job Description:
Job DescriptionJoin our Krispy Kreme Family! With over 80 years
serving local communities, Krispy Kreme is an iconic and well
recognized brand. We hire and care for team players that have a
superior commitment to guest service and product quality. We pride
ourselves in offering continuous growth for our Team Members and
Managers and are pleased to offer benefits such as flexible
schedules, paid vacation, medical, and a dining discount.
Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for
the Pacific Northwest, Hawaii, and British Columbia (excluding
Tri-Cities and Yakima, WA).
EOE. We participate in E-Verify / Participamos en
E-VerifyRestaurant Managers are responsible for assisting the
General Manager with the overall operation of a single store. Work
with the General Manager in setting the direction of the business
in day to day operations as well as a plan to grow the business,
drive sales and manage costs.ESSENTIAL FUNCTIONS: (Other duties
will be assigned as needed) Must be willing and able to do the
following:
- Interact with, direct and supervise Team Members on a daily
basis in a fair and dignified manner.
- Assist with interviewing, hiring, training, development and
retention of qualified Team Members.
- Identify, address and document individual team Member
performance problems according to standard operating procedure.
Discipline and/or terminate as necessary according to standard
operating procedures.
- Schedule, conduct and document individual Team Member
performance reviews according to standard operating
procedures.
- Authorize comps and voids for all Team Members.
- Promote and cultivate a positive, "can do" environment.
- Lead the entire Team to focus on "Creating Magic Moments" for
the guest.
- Ensure adequate doughnut prep levels based on business levels,
minimize waste, and control food cost.
- Make timely and accurate production calls to prevent outages
and minimize waste.
- Produce doughnuts and train Team Members to produce
doughnuts.
- Maintain food quality standards including consistency and
presentation.
- Ensure proper food storage according to standard operating
procedure and comprehend and adhere to sanitation guidelines as
prescribed by standard state, city and county codes.
- Perform a shift "walk through" in order to assess staffing,
maintenance, cleanliness, zoning and any special needs.
- Complete opening checklist, assign sanitation projects to Team
Members and follow up with Team Members to ensure their
completion.
- Complete certification on walkie/stakie and lock out/tag
out.
- Assign Team Member deployment.
- Responsible for the security of, balancing and paring of all
cash banks.
- Perform and extend an end of month inventory.
- Create appropriate atmosphere including lighting, music, and
temperature levels.
- Assure compliance and follow KremeWorks policies and procedures
and uphold all applicable state and federal employment laws.
- Address all guest complaints and problems effectively and
courteously on an as needed basis.
- Use good judgement when dealing with difficult guests. Respond
to their needs with patience and courtesy.
- Communicate repair and maintenance needs to General Manager
and/or appropriate repair source.
- Adhere to standard "zoning" procedures.
- Maintain a clean and orderly work area to ensure safety.
- Document appropriate information in Management Log Books/Avero
daily.
- Review information in Management Log Books/Avero daily.
- Read appropriate KremeWorks inter-company memorandums.
- Attend management meetings and periodic informational
seminars.
- Review Krispy Kreme audits and mystery shops and make
appropriate adjustments.
- Review food item sales data and make appropriate
adjustments.
- Review fundraising, dozens delivery and wholesale functions
agenda daily.
- Complete a daily labor report according to standard operating
procedure.
- Create effective work schedules for Team Members.
- Forecast business levels and ensure smooth shift
operation.
- Research current industry trends and effect changes
accordingly.
- Direct and manage sales efforts which may include Local Store
Marketing, Dozens Delivery, Fundraising, Route Sales and Deli
Sales.
- Cultivate personal growth and entrepreneurial skills based on
reviews and feedback from superiors.
- Establish a rapport with guests to promote goodwill and solicit
opinions and ideas.
- Maintain a well-manicured appearance and persona that reflects
the established image of the store.
- Comply with dress code.
- Be an active team player.
- Follow General Manager's instructions.
- Ensure that all food items are correctly recorded on computer
register system.
- Maintain clean and orderly work area throughout shift and leave
it ready for business for the following shift
- Be responsible for personally knowing and adhering to the
material in the KremeWorks Team Member Handbook.
- Enforce KremeWorks policies and procedures as outlined in the
KremeWorks Team Member Handbook with the Team Members.
- Meet personal schedule requirements punctually.
- Project a courteous, confident and flexible attitude.
- Get along with fellow managers, Team Members and guests.
- Accept constructive criticism.
- Work a variable and flexible schedule which may include nights,
weekends and holidays.
- Safely transport items throughout all areas of the store on a
slick and uneven surface and stairs where applicable.
- Lift and/or move up to 10 pounds, frequently lift and/or move
up to 25 pounds, and occasionally lift and/or move up to 50
pounds.GENERAL RULES
- Stand and/or walk for an entire shift
- Safely move about in all areas of the store
- Perform in limited physical space with variable ventilation and
extreme temperatures
- Perform duties in an environment that can be quite loud at
times (including noises from machinery, equipment, music,
etc.)
- Must be able to refrain from smoking for an entire shift
- Work near moving equipment and mechanical parts
- May not take or give away any unauthorized company property
including food, beverage or collectibles
- May not work under the influence of alcohol or other mind/mood
altering substances
- May not resort to any physical violence, intimidating or
harassing behavior
- Follow all rules, policies, and procedures as outlined in the
KremeWorks Team Member Hand book and any/all management supplements
to the Handbook.Failure to abide by these and other conditions of
employment of the company set forth elsewhere can subject a manager
to disciplinary action up to and including
termination.Accessibility varies by location.
Keywords: Krispy Kreme - Clark County, Vancouver , Restaurant Manager, Hospitality & Tourism , Vancouver, Washington
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