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Customer Service Rep- $20 an hour/shift differential/fantastic benefits

Company: Spectrum
Location: Vancouver
Posted on: November 24, 2022

Job Description:

Job description

*_Great Career Opportunity with a Fortune 100 organization!_*

*Pay is $20.00 an hour + shift differentials as follows: *
* +.75 an hr. for shifts that start after 11am.
* +1.50 an hr. for weekend shifts starting after11:00 am.

Your first 12 weeks of employment will be spent learning about the organization and learning our processes. This is paid at your regular pay rate + applicable shift differentials. You can not miss any time during this critical time in your employment.

If you opt in to our benefits, Your medical, dental and vision benefits will be *active within 30 days of your start date.*

*Job Overview*

Full-time entry to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.

*Profile (who we are looking for)*
* A flexible communicator and good listener who can multitask to solve problems.
* Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

* Medical, Dental and Vision plans that start in less than 30 day from hire date
* Retirement savings (401K with a company match)
* Free Spectrum services where available
* A fun positive work environment with contests and drawings with great prizes

*Are you ready for something new?*

No matter your background, we invest the time to help you be successful in your role with Spectrum. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential.

*What is the Billing Representative role?*
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.

*It's all about learning and growing*
This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

*With a deliberate path to success*
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

*The benefits are clear*
In addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

*What it takes to get started*
The minimum qualifications for the Customer Service Billing Representative are:
* Ability to read, write, speak, and understand English
* High School Diploma or GED Required

_*Preferred qualifications for the Customer Service Billing Representative are*_:
* 6 months or more customer service experience
* 6 months or more experience working with computers and multiple applications

*Are you ready to join our team? Just click APPLY here and we will be in touch with next steps in about 24-48 hours so keep an eye on your email.*


Job Type: Full-time

Pay: From $20.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Overtime
* Weekend availability

* High school or equivalent (Preferred)

* English (Preferred)

Work Location: One location%58047475%

Keywords: Spectrum, Vancouver , Customer Service Rep- $20 an hour/shift differential/fantastic benefits, Hospitality & Tourism , Vancouver, Washington

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