VancouverWARecruiter Since 2001
the smart solution for Vancouver jobs

Senior Technical Support Engineer

Company: Mojio
Location: Vancouver
Posted on: April 1, 2021

Job Description:

Your car is an incredibly complex machine, producing more than 20 gigabytes of data every hour. From vehicle location and detailed trip records, to real-time engine performance, there is a plethora of insights locked behind the dash. We unlock that data to make cars safer and more reliable while saving drivers money. We provide the cloud-based Mojio Platform Service to a growing list of mobile operators around the world, enabling them to deliver connected car services to millions of their customers. We are looking for a tech-savvy Senior Technical Support Engineer to support our Partners' technical evaluation of the Mojio Platform, OBD hardware, and mobile and web applications; and to provide responsive Tier 2 technical support to these key Mobile operators carriers. The Opportunity

  • Role: Senior Technical Support Engineer
  • Language: English (Both verbal and written)
  • Industry: Telecommunications and Automotive
  • Job function: Technical Support
  • Reporting Manager: Manager of Technical Services in Vancouver, Canada Candidate should be
    • Passionate about learning new technologies and a customer service advocate
    • An experienced technical support professional with more than 7 years in a customer-support role, promoting and supporting communications hardware, mobile application, and/or web-based services
    • Experience collaborating with multiple cross-functional teams including Engineering, Product management, Developers, 3 rd -party vendors
    • Available for on-call duty during weekends, post business hours, and holidays as necessary Role Responsibilities
      • Provide technical guidance to the team of Technical Support Engineers who provide Tier 2 technical support to mobile carriers and other partners that sell connected car services to their end user customers
      • Properly assess support requests amongst device, platform, web, and mobile application issues.
      • Proactively escalate customer, carrier, and staff issues to management
      • Collaborate with Engineering, Product Management, and external vendors to resolve technical support issues
      • Identify business gaps, work on developing processes, and process improvements
      • Provide technical support in response to incoming inquiries via email, chat, phone or any other technologies
      • Troubleshoot the reported issues, address product/service related questions, and provide technical assistance
      • Identify, replicate, and document defects using Mojio processes and tools
      • Log a ticket/bug in Jira for the identified issues and failures to escalate to Engineering and other teams
      • Validate the testing environment to ensure the issues are fixed
      • Participate in mobile App testing efforts as orchestrated by the Quality Assurance team Technical Skill Requirements
        • Understand complex configurations of the platform/mobile apps and help with issue debugging at a high level
        • Microsoft Azure Cloud architecture (or any other cloud provider) knowledge
        • NoSQL database knowledge (MongoDB, DocDB, Couchbase)
        • Strong TCP/IP protocol knowledge
        • In-depth knowledge of at least one major Operating System (Windows, Linux, Unix, etc.)
        • Expertise with data manipulation tools such as MS Excel, grep, awk, etc
        • Basic knowledge of at least one scripting language (Python, Bash, PowerShell)
        • Knowledge of Rest APIs and Platforms (Postman, Insomnia)
        • Experience with ticketing tools such as Zendesk, Jira Preferred Qualifications
          • Bachelor's degree in Computer Engineering, Software, Technology, or any related field Our Perks and Benefits
            • Competitive salary and options package
            • Excellent benefits (health, dental and vision)
            • Education and Lifestyle/wellness Allowances
            • Team outings to have fun with the rest of the team (when possible!)
            • Free Mojio for your car (obviously!) Note: The role will be filled using a partner and the employment contract will be with the partner and not directly with Mojio. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation, or on the basis of disability. Do you have work experience supporting at least one major operating system? In the lack of experience, do you hold any certifications? (Please provide details) --*
              Do you have good computer networking knowledge/experience? Please provide details. --*
              Do you have experience supporting DBMS and/or NoSQL solutions? Please provide details. --*
              Are you able to write scripts? If so, please list the languages and expertise levels for each. --*
              Do you have experience supporting IoT products/solutions? Please provide details. --*
              Do you have experience supporting mobile applications (Android/iOS). Please provide details. --*
              Do you have experience supporting cloud deployments or cloud-based applications? Please provide details. --*
              Are you legally authorized to work in Canada? --*
              Will you now or in the future require sponsorship for employment visa status? --*

Keywords: Mojio, Vancouver , Senior Technical Support Engineer, IT / Software / Systems , Vancouver, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Technical Writer - Global Customer Support
Description: Technical Writer - Global Customer Support US - Wilsonville, OR Be visionaryAt FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday (more...)
Company: FLIR Systems, Inc.
Location: Wilsonville
Posted on: 04/11/2021

Veterans Preferred - Lead Software Engineer
Description: Military Veterans are Encouraged to Apply. Description Krames, a division of WebMD, provides patient education and marketing solutions for more than 1,500 health systems and hospitals, and eight of the (more...)
Company: WebMD
Location: Portland
Posted on: 04/11/2021

IT Project Manager
Description: Johnstone Supply, Inc., the nations largest HVAC-R distribution Cooperative, has a great opportunity for an IT Project Manager to join our team. Johnstone has been in business for over 60 years and has (more...)
Company: Johnstone Supply - Corpor
Location: Portland
Posted on: 04/11/2021


Technical Business Analyst II
Description: Our automotive client in Portland, OR is looking for an ambitious Technical Business Analyst II for a remote contract-to hire opportunityMust-Haves: ul li 3 years
Company: Mainz Brady Group
Location: Portland
Posted on: 04/11/2021

12T Technical Engineer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will (more...)
Company: Army National Guard
Location: Portland
Posted on: 04/11/2021

Data Analyst (Web Analytics)- SISW- EDA
Description: We are a leading global software company dedicated to helping innovative manufacturers world-wide design, manufacture and deploy groundbreaking products faster. With the resources of a global organization (more...)
Company: Siemens
Location: Wilsonville
Posted on: 04/11/2021

25L Cable Systems Installer/Maintainer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, (more...)
Company: Army National Guard
Location: Portland
Posted on: 04/11/2021

Class A CDL Truck Driver - Great Home Time - Local and Regional
Description: Position Description br br Stop your job search br br Now hiring for immediate openings for Class A drivers, and want you to join our team in Wilsonville, Oregon br br Call or text Lori at (more...)
Company: Ryder System
Location: Wilsonville
Posted on: 04/11/2021

Veterans Preferred - Senior Software Engineer
Description: Military Veterans are Encouraged to Apply. Description Krames, a division of WebMD, provides patient education and marketing solutions for more than 1,500 health systems and hospitals, and eight of the (more...)
Company: WebMD
Location: Portland
Posted on: 04/11/2021

Sales Professional - Computer, Hardware, Software, and Cloud Data Center Sales
Description: GHA Technologies, Inc. has become the 1 mission critical supplier in America and is now ranked 69 on the 2018 CRN Solution Provider 500 and CRN Fast Growth 150 List. Microsoft has named GHA it's (more...)
Company: GHA Technologies
Location: Buxton
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Vancouver RSS job feeds