IT Technical Analyst - Hybrid Flexible
Company: OrePac
Location: Wilsonville
Posted on: May 18, 2024
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Job Description:
Job Title: IT Technical Analyst
Pay & FSLA Status: Competitive Compensation, D.O.E., Hourly
non-exempt
Regular Schedule & Shift: Monday - Friday, Day shift
Regular Weekly Hours: Full-time/40 hours per week (overtime as
needed)
Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued
annually after year 1
Paid Sick Time: 40 hours annually
Management Position: No
Branch Location: Corporate office in Wilsonville, OR; Hybrid
flexible
POSITION SUMMARY:
The IT Technical Analyst is responsible for performing IT-related
duties on a professional level and works closely with IT management
in supporting company computer systems.
OrePac Building Products seeks dynamic individuals who exemplify
excellence in quality, trust, value, and service. Our ideal
candidate for this position is a self-motivated professional who
has excellent communication skills, problem solving skills, and a
strong understanding of computer systems in the business
environment.
COMPENSATION & BENEFITS PACKAGE:
Competitive compensation, D.O.E. + opportunities for
quarterly/annual performance bonuses based on
branch/company/employee performance + annual reviews with
opportunities for pay increases based on employee performance.
Medical, dental, and vision insurance up to 70% paid by OrePac.
FREE Informed Health Line and Health Advocates.
Health Spending Account (HSA) available with up to $1,000 annual
OrePac contribution.
Flexible Spending Account (FSA) available.
FREE Employee Assistance Program (EAP).
FREE life and Long-Term Disability (LTD) insurance.
Short-Term Disability (STD) insurance available.
Accident, Hospital Indemnity, and Critical Illness plans
available.
401K with up to 3.5% OrePac contribution.
Paid time off (PTO) as specified above.
Paid sick time as specified above.
7 paid holidays annually.
FREE gym membership.
Employee discount.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Install and configure appropriate software and functions according
to specifications.
Develop and maintain local networks in ways that optimize
performance.
Collaborate with IT team and developers to produce new systems.
Perform troubleshooting to diagnose and resolve problems (repair or
replace parts, debugging etc.).
Train users on the new operation systems and provide support.
Maintain records/logs of repairs and fixes and maintenance
schedule.
Ensure security and privacy of networks and computer systems.
Provide first-line support during various shifts.
Maintain awareness and adherence of security measures, policies,
methods, and procedures that safeguard the integrity of and access
to enterprise systems, files, and data.
Frequently travel to branch locations.
Provide technical advice/support, troubleshooting assistance, and
problem resolution for PCs, printers, applications, smartphones,
telephones, remote access, and file transfers.
Assist in maintaining and expanding the Information Technology
Internal Knowledge Base documentation.
REQUIRED SKILLS:
Ability to travel to OrePac locations up to 50% of each month.
Lodging and meals will be provided by OrePac.
Excellent diagnostic and problem solving skills.
In depth understanding of diverse computer systems and
networks.
Good knowledge of internet security and data privacy
principles.
Solid knowledge of business information systems.
Professional writing and verbal skills.
Self-motivated. Collaborative teamwork mindset yet comfortable
working independently.
Strong user support and communication skills.
Strong project management skills which allow you to prioritize,
communicate, and execute effectively.
Resourceful self-starter, eager to learn, and a creative problem
solver.
Proficiency in Microsoft Office suite.
REQUIRED EDUCATION & EXPERIENCE:
Bachelor's degree in Computer Science or a related field.
2 or more years of experience in technical support/customer service
roles.
Any combination of education, training, or experience that
demonstrates the ability to perform the duties of the position will
be accepted in place of the education and/or experience
requirements listed for this role.
PHYSICAL DEMANDS:
Regularly required to see, talk, and hear. Specific vision
abilities required by this job include close vision, the ability to
adjust focus, and peripheral vision.
Ability to lift files, open filing cabinets, and bend or stand on a
stool as necessary.
WORK ENVIRONMENT:
The noise level in the work environment is generally quiet.
This position operates in a professional office environment.
This position routinely uses standard office equipment such as
laptop computers, photocopiers, and smartphones.
This role will travel to OrePac branches up to 50% of each
month.
DRESS CODE:
SAFETY DUTIES & RESPONSIBILITIES:
Report all incidents and accidents to one's immediate supervisor
immediately or within 24 hours.
Maintain the work area in a safe and healthful condition.
Report, and whenever possible correct, unsafe working conditions to
branch leadership.
Operate vehicles while in the course of employment in a safe and
lawful manner.
Provide assistance to reduce or eliminate workplace hazards.
Comply with company drug testing policies and procedures.
Comply with company Personal Protective Equipment (PPE) policies.
OrePac will provide required PPE to employees.
OREPAC HISTORY & CULTURE:
Founded by the Hart family in 1977, OrePac is a family-owned and
operated wholesale building materials supplier providing product,
sales, and technology solutions to the shelter industry.
At OrePac we value trust, integrity, and a dedication to
excellence. That commitment can be found in the services we offer,
the quality of the products we provide, and the way we treat our
employees and customers. This dedication to our markets has enabled
us to make a positive impact on the shelter industry and the
communities we serve.
Our vision is to create trusted partnerships by providing quality
products and maintaining strong relationships through unmatched
service, operations, and logistics. Our mission: Make Complicated
Simple---.
LEGAL STATEMENTS:
OrePac provides equal employment opportunities (EEO) to all
employees and applicants without regard to race, color, religion,
sex, national origin, age, disability or genetics. In addition to
federal law requirements, OrePac complies with applicable state and
local laws governing nondiscrimination in employment in every
location in which the company has facilities.
This job description is not intended to contain a comprehensive
list of activities, duties, or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time, with or without notice.
Regularly scheduled workdays, hours, and shifts are described
above. Shift availability may vary. Hours may need to be extended
or adjusted at any time, with or without notice, to meet the needs
of the organization.
To perform this job successfully, an individual must be able to
perform each essential duty and responsibility satisfactorily. The
required skills, education, experience, and physical demands listed
above are representative of the minimum knowledge, skills, and/or
abilities required to perform the essential functions
satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
The work environment characteristics described above are
representative of those an employee encounters while performing the
essential functions of this job.
OrePac supports a safe and drug-free workplace. OrePac may
administer a pre-employment background check and/or drug-screen, as
well as random and/or reasonable suspicion drug-screens during
employment.
Employees are required to perform safety duties and
responsibilities in accordance with acceptable and safe work
procedures. OrePac's safety policy requires the use of Personal
Protective Equipment (PPE) in designated safety-sensitive areas
while on OrePac property. OrePac employees who handle or deliver
OrePac products while not on OrePac property are required to adhere
to OrePac's safety policy and use the required PPE necessary for
their specific role.
The dress code described above is representative of what an
employee must wear while performing the duties of this position.
Individual branches may issue more specific guidelines than what is
outlined below. Reasonable accommodations may be made for
individuals with religious beliefs, observances, or practices
related to the dress code.
For job applicants only. Recruiters, don't contact us regarding
this or any other job posting.
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Keywords: OrePac, Vancouver , IT Technical Analyst - Hybrid Flexible, IT / Software / Systems , Wilsonville, Washington
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