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Member Service Representatives (Mill Plain or Vancouver Waterfront)

Company: OnPoint Community Credit Union
Location: Vancouver
Posted on: January 12, 2021

Job Description:

Overview: At OnPoint, it's more than just having a job, it's about starting and growing your career. We're dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and services that we offer and you'll be able to provide members with sound and practical financial advice. Can you provide exceptional member service? Are you a dependable team player? Can you work efficiently and are you good at multitasking? Your career in the financial services industry can start right here, right now!OnPoint is growing! Get your career #OnPoint and grow with us! We are significantly expanding our branch presence and are looking for team members who are flexible and ready to start their careers! New employees will go through training at various branch locations in the Vancouver area until new positions come available and they can be placed into their home branch location.Responsibilities: Under direction of the Branch Management Team, performs and is responsible to process all service related functions and transactions for members. Identify and offer solutions based on specific member needs, open and perform maintenance on consumer, business and loan products that include cash and check transactions. Focus on professional and exceptional member service to include co-workers, business partners and overall membership to convert service opportunities into sales events.Essential Functions:* Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.* Opens new consumer and business accounts, Fiduciary, IRA's, CD's, checking and loans.* Focus on retention of current loan and deposit business and developing new consumer and business relationships.* Listening, identifying, processing and recommending solutions.* Takes initiative to utilize all available resources to ensure members are assisted completely.* Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.* Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships.* Acts as liaison between members and off-site employee's and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.* Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.* Maintains cash drawer and balances within guidelines established by Credit Union.* Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.Knowledge, Skills & Abilities:* Demonstrated knowledge and experience with financial and lending operating systems.* Ability to give exceptional member service and have strong interpersonal communication skills.* Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.* Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.* Ability to be self-directed and work under limited direct supervision.Qualifications: * High school diploma or GED required.* A minimum of 1-2 years previous financial institution, retail sales, or customer service position involving cash experience preferred.* Bilingual skills highly desired.

Keywords: OnPoint Community Credit Union, Vancouver , Member Service Representatives (Mill Plain or Vancouver Waterfront), Other , Vancouver, Washington

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