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Helpdesk Desktop Support

Company: Catapult Recruiting
Location: Vancouver
Posted on: February 22, 2021

Job Description:

We are looking for someone with 5+ years of Helpdesk/Desktop Support experience in enterprise support, imaging, desktop support experience.

  • Provide support for technical issues involving core business applications and Microsoft related technologies: Office 2010 to 2013, Office 365, Windows Server, Active Directory account and permissions management
  • Must have Root Cause Analyst / Critical Thinking Skills.
  • Knowledge of phone systems, PBX cloud solutions, IP Cloud.
  • Knowledge of ITIL a big plus
  • Knowledge of Ticketing and Inventory Systems
  • Knowledge of AZURE, CITRIX work space, VMWare
  • Creation of workflow documentation skills
  • MS Exchange support background
  • Supporting PC's IP address and the DNS Servers
  • VoIP
  • DHCP
  • IP address
  • Imaging Computer experience
  • Respond to user requests by phone, email or in person
  • Ticket creation and management
  • Find and implement solutions for users within the companies support framework
  • Monitor and support disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Configure and deploy end user equipment - desktops, laptops, tablets, phones
  • Assist with server deployment and maintenance
  • Creation and maintenance of system documentation e.g. user guides and training materials
  • Communication with users: informing them of incident progress, notifying them of impending changes or agreed outagesAdditional Duties and Responsibilities:
    • Ability to work in a team and communicate effectively across all areas of the business
    • Escalate service or project issues that cannot be completed within agreed service levels
    • Document and follow internal processes and procedures related to duties and responsibilities
    • Review IT publications and online materials to remain up-to-date with current and future technologies
    • Ability to participate in an on-call rotation
    • Ability to work occasional nights and weekends to perform scheduled maintenanceKnowledge, Skills, and/or Abilities Required: This support project undertaking is complicated, at the "enterprise-level"
      • Customer Relationship Management, software that helps organizations present a consistent message about customer insights by gathering the latest information
      • Enterprise Resource Planning
      • Supply Chain Management Systems
      • Cloud support background would be helpful
      • Interpersonal skills: such as telephone, communication and active listening skills and customer-care
      • Methodical troubleshooting / diagnosis skills
      • Ability to multi-task and adapt to changes quickly
      • Technical awareness: ability to match resources to technical issues appropriately
      • Understanding of support tools, techniques, and how technology is used to provide IT services
      • Typing skills to ensure quick and accurate entry of service request details
      • Self-motivated with the ability to work in a fast-moving environment
      • Strong work ethic is a must (reliable, punctual and dependable)
      • Ability to lift up to 50 lbs., sit for periods of up 4 hours, comfortable working at heightsEDUCATION:2-year degree/certification in related discipline or equivalent combination of education and experience. - provided by Dice

Keywords: Catapult Recruiting, Vancouver , Helpdesk Desktop Support, Other , Vancouver, Washington

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