Document Processor
Company: iQ Credit Union
Location: Vancouver
Posted on: April 1, 2021
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Job Description:
Purpose: The Document Processor is responsible for processing
and funding in-house and indirect consumer loans, in addition to
home equity loans, in accordance with Credit Union policies and
procedures. Acts as a resource to the processing team while
maintaining Credit Union production expectations. Handles recurring
department tasks, research and resolve discrepancies related to
centralized lending applications. Essential Duties: Consistently
meets or exceeds productions standards as outlined by
management.Carry out approved procedures and processes for the
Centralized Lending Department. Recommend procedural changes to
increase efficiency.Verify accuracy of loan documentation prior to
funding. Work closely with branch and contact center staff, as well
as dealerships to make any necessary corrections. Prepare
designated loan documentation according to the policies and
procedures of the Credit Union.Have a thorough knowledge of all
loan types and procedures. Utilizes available resources
efficiently.Promptly handle any payoff requests.Manually process
skip pays, due date changes, and loan corrections or modifications.
Assist in the training of new Document Processors.Monitor queues to
help determine processing priorities.Manually process skip pays,
due date changes, and loan corrections or modifications. Respond to
questions from other departments regarding loan applications and
CLD procedures; use judgement to determine if inquiries require
escalation.Prepare and/or review all assigned reports, complete
side jobs and properly track utilizing department logs and
spreadsheets.Consistently meets accuracy standards as outlined by
CLD Management.Contribute to conversations and team meetings in a
positive and constructive manner.Maintain a thorough knowledge of
and ensure compliance with Credit Union policies and procedures
related to consumer loans. Maintain technical knowledge and
awareness of federal and state laws pertaining to area of
responsibility.Maintain knowledge and awareness of Credit Union
products and services, including but not limited to; Debt
Protection, MBP, GAP and CPI insurance products. Demonstrate strong
regulatory knowledge applicable to this position and understand and
comply with government regulations with particular emphasis on the
Bank Secrecy Act (BSA), US Patriot Act and related
regulations.Actively participate and fulfill expectations in the
Credit Union Email Security Awareness Program as outlined in the
Information Security Program Acknowledgement document. Knowledge
and Skills: Experience: A minimum of one year of Home Equity loan
experience is required. Education: A high school education or
GED
Keywords: iQ Credit Union, Vancouver , Document Processor, Other , Vancouver, Washington
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