Planning & Fulfillment Specialist
Company: ABB Inc
Posted on: April 3, 2021
Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future. At ABB, we have the clear goal
of driving diversity and inclusion across all dimensions: gender,
LGBTQ+, abilities, ethnicity and generations. Together, we are
embarking on a journey where each and every one of us, individually
and collectively, welcomes and celebrates individual differences.
ABB Distribution Solutions are a global leader in power
distribution solutions, delivering pioneering low and
medium-voltage innovations and services. We care about your
tomorrow, providing solutions for a smarter, safer, environmentally
friendly and more reliable flow and distribution of electricity.
The mission of the Planning & Fulfillment function is to support
profitable growth by ensuring the accurate tactical planning of our
demand and our operations, optimizing inventory and resource
management and the perfect fulfillment of customers' orders. This
mission is achieved by balancing and improving five metrics:
customer on-time delivery, inventory, lead-time, forecast accuracy
and resource optimization. This role reports to Senior Designer. As
a Planning & Fulfillment Specialist, you will be responsible to
ensure safe and excellent Field Service for all existing and new
customers. A direct point of contact for all service needs and
scheduling of all service jobs. Responsible for matching the
technical skill sets of the Field Service Team to the needs of
customer, fulfillment planning and capacity optimization. Support
field services jobs through support of external labor procurement,
materials procurement and invoicing of jobs as necessary. Your
responsibilities Responsible for deploying appropriately trained
and qualified Field Services Engineers & Technicians to meet the
demands and schedules of customers. Responsible for maintaining
100% accurate resource schedules using scheduling/dispatching
platform and SAP software. Support field engineers as required
through procurement of necessary materials and external labor.
Ensure timely goods receipts for these items. Upon job completion,
reconciling costs for time & material jobs and selected firm price
jobs and invoicing those jobs to customer. Responsible for
maintaining monthly/quarterly resource forecasts for scheduled,
planned and proposed work. Responsible to interact with current and
new customers to define service requests requirements and timing.
Responsible for communicating job requirements and logistics to
Field Service Engineers and Technicians prior to deployment.
Responsible for optimization of resource utilization to meet and/or
exceed customer expectations. Responsible to liaise with Project
Managers to staff larger service jobs and to ensure skills sets are
aligned with required tasks. Assist with capacity planning
activities for their support areas. Identify critical skills gaps
within their support areas and work with Training Leader to address
gap. Monitor utilization of resources and develop plans to improve
utilization. Follow-up with Field Resources on missing timesheets,
missing Field Service Reports, or other deliverables. Coordinate
with other Resource Planners as necessary to borrow/loan resources
or backfill as required. Coordinate with People Leader to assign
Senior Field Engineers to lead jobs as required. Coordinate with
People Leader to maintain competency assessments for field
resources and develop required training plans. Responsible for
optimization of resource utilization to meet and/or exceed customer
expectations. Remote Position requiring discipline to work
independently from home office. Your background Bachelor's degree
in business or related with 2 to 5 years of experience, or
alternatively, a combination of education and experience and/or
demonstrated accomplishments. Candidates must already have a work
authorization that would permit them to work for ABB in the US.
Experience supporting Industrial/Electrical Services or Products.
Strong customer mindset. Excellent communication skills both with
external customers and internal customers. Demonstrated verbal and
written communication skills. Personal Computer competency.
Proficient in Microsoft Office tools. Knowledge of SAP. Ability to
handle multiple projects and priorities simultaneously. Equal
Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc.
is an Equal Employment Opportunity (EEO) and Affirmative Action
Employer encouraging diversity in the workplace.All qualified
applicants will receive consideration for employment without regard
to their sex, gender identity, sexual orientation, race, color,
religious creed, national origin, physical or mental disability,
protected Veteran status, or any other characteristic protected by
law. For more information regarding your (EEO) rights as an
applicant, please visit the following websites:
Keywords: ABB Inc, Vancouver , Planning & Fulfillment Specialist, Other , Vancouver, Washington
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