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Client Coordinator

Company: Aveanna Healthcare
Location: Vancouver
Posted on: May 3, 2021

Job Description:

Position Overview
The Client Coordinator is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff when necessary. This position requires an ability to be flexible and work with all members of the health care team and provide ongoing supervision, education, support, and evaluation to the field staff.
 
Essential Job Functions
• Assume responsibility in coordinating care to assigned patients, working to support a goal directed care plan from admission to discharge which includes an ongoing assessment of patients’ needs.
• Perform on site supervisory visits to assess home care patients, family, environment, and home care aides and complete follow-up documentation when necessary.
• Develops home care patient’s plan of care according to the patient’s needs.
• Maintains a current awareness of the abilities and limitations of each field/external staff member.
• Demonstrates a thorough knowledge and adherence to company policies and procedures.
• Maintains an active involvement in issues of cost containment; effectively utilizes staff when assigning cases.
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Demonstrates an active and positive role in evaluating staff performance through competency testing, visits in the field, ongoing review of documentation, patient records and personnel file.
• Maintains an excellent rapport with patients and staff, and effectively promotes harmonious interpersonal relationships.
• Assists in the development and implementation of regular in-service training for staff to improve client care and increase/maintain safety practices.
• Responsible for orientation and training for new home care staff members.
• Coordinates staffing needs according to branch location guidelines.
• Responsible for promoting home care services in the community.
• Manage and maintain staffing schedule according to branch location guidelines.
• Coordinate work schedules by allocating employees in shifts and positions.
• Coordinate shift back-fill activities in the event of staff tardiness or absences.
• Be primary point of contact with patient family regarding staffing schedules.
• Assists with rotating on-call duties for weekday and weekend activity with appropriate staff as needed.
• Responsible for completing home care intakes after regular offices hours, when necessary.
• Responsible for providing detailed information of agency operations and procedures to clients during the intact/initial patient contact.
• Participates in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates.
 
Requirements
• High school diploma or GED
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• Proficient typing skills
 
Preferences
• Bachelor’s Degree
• Six (6) months previous agency staffing or recruiting experience
• One (1) year previous office work experience a plus
• Healthcare experience a plus
• Bilingual a plus
 
Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Knowledge and understanding of compliance with adherence to regulations
• Ability to comfortably work with families with limited resources
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
 
Physical Requirements
• Must be able to speak, write, read and understand English
• Must be able to travel; company does not provide vehicles or transportation
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must be able to appropriately respond physically and mentally to emergency situations in the home or during transport
 
 
Environment
• Performs duties in an office environment with occasional field visits during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
 
Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Aveanna Healthcare, Vancouver , Client Coordinator, Other , Vancouver, Washington

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