Lifeline Connections is a not-for-profit agency that is
recognized as a leading behavioral health treatment provider in
Washington State, offering a full continuum of care for individuals
who have a behavioral health condition. Lifeline Connections'
patients receive an unprecedented level of care by highly skilled
professionals who know how to help people find and sustain
long-term recovery. For over fifty years Lifeline Connections has
provided hope, help and healing to thousands of individuals in
Washington State and within the Portland, Oregon metro area.
Crisis Program Assistant Posting #21-029
Major Duties: The Crisis Program Assistant works under the
supervision of the Program Director and will perform a variety of
complex clerical and administrative duties with minimal
supervision. Responsibilities may include triaging calls,
coordinating communication between team and participants, assisting
families and other agencies in getting answers to questions,
de-escalating situations, maintaining program expenditures,
coordinating admission, and providing general clerical support to
staff as assigned. In fulfilling these duties, the incumbent
performs the following duties independently:
Coordinate admissions to the Program and maintain census.
Assist with authorizations for billing and payment.
Complete data entry for new admissions in ECR.
Provides a welcoming environment for new participants.
Acts as an advocate for the needs and rights of every person.
Will work as part of a team.
Assures incident reports are initiated and completed according to
agency policy Supports and implements agency policies and
Ability to maintain a positive, solution-focused demeanor when
responding to conflicts or problems.
Participate in verbal de-escalation and interventions in emergent
situations and be willing to assist other team members as needed to
maintain a safe and secure environment.
Collaborate with the team to promote a team culture in which each
persons point of view, experiences, and preferences are recognized,
understood, and respected, and in which self-determination and
decision-making in treatment planning are maximized and
Other duties as assigned.
Requirements: High school diploma or equivalent required.
Knowledge or experience with individuals experiencing a behavioral
Current CPR and First Aid and Food Handlers permit, or ability to
obtain one within 90 days.
Good verbal and written communication skills.
Be willing to seek to understand each individuals unique
circumstances and personal preferences and goals and incorporate
them into the crisis response to help individuals regain a sense of
Have a strong understanding of recovery and resilience, the
value of partnerships and individual choice, and the balance
between protection from harm and personal dignity.
Interest or experience in working with individuals who are
difficult to engage and maintain in traditional behavioral health
Subscribe to the philosophy of cooperation and continuity across
programs and of consideration and respect for individuals.
Ability to work effectively with individuals displaying a wide
range of unpleasant and/or bizarre behaviors.
Familiarity with Washington State regulations related to the
provision of behavioral health services (RCW 71.05).
This position requires shift work and requires the ability to work
within a flexible schedule including weekends and evenings.
Application Process: Submit a cover letter and resume to Human
Resources. We will only accept resumes with a cover letter
specifying the position title and posting number of the position
you are applying for. For more information on this and other
positions, please visit our website at
The Benefits: Lifeline Connections is striving to be your
employer of choice by offering our regular/full time employees a
generous benefits package. The plan covers over 75% of medical,
dental, and vision costs for the employee and all dependents. There
are no out-of-pocket costs for co-pays, prescriptions, or
deductible under the medical plan. We also have employer paid Short
Term Disability, Long Term Disability, Life Insurance and a 401(K)
plan that matches dollar for dollar up to 4%. On top of all that,
our employees receive approximately 4 weeks of paid time off during
their first year of employment (accrual rates increase with years
of service), as well as 3 personal holidays and 10 paid holidays
Send us your resume and let's talk about you joining our