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Patient Account Representative - Payment Posting

Company: The Vancouver Clinic
Location: Vancouver
Posted on: June 10, 2021

Job Description:

Vancouver WA USA

Patient Account Representative - Payment Posting/Correspondence

Responsible for posting payments/denials and processing paper correspondence as assigned and within a timely manner. Provides clerical support through the central business office.

  • Respond to any correspondence attached to patient statements.
  • Post insurance payments in a timely and accurate manner.
  • Post insurance denials in a timely and accurate manner.
  • May process the insurance claims correspondence and mail returns.
  • Read and interpret EOB's (Explanation of Benefits)
  • Post patient payments in a timely and accurate manner.
  • Resolve unidentified payments from insurance and/or patients.
  • Provide quality customer service and resolution to callers' concerns
  • Present unresolved concerns to Supervisor for resolution immediately with related documentation.
  • Document account activity accurately and promptly.
  • Responsible for maintaining work queues.
  • Responsible for correctly identifying and updating various types of insurance entry information.
  • Maintain basic understanding and knowledge of health insurance plans, policies and procedures.


  • High school diploma or equivalent.
  • Minimum of one year experience in health care accounting within a medical office preferred.
  • Knowledge of private billing and collections regulations experience preferred.
  • Must be a proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing, organizing, planning, communication and staying on track.
  • Demonstrated customer service expertise.
  • Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.
  • Keyboarding minimum 40 wpm.
  • Accurate 10 key by touch and familiarity with Microsoft Word and Excel.
  • Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.
  • Excellent verbal and written communication skills, and extensive hands-on computer background.
  • Must have reliable and predictable attendance.

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Keywords: The Vancouver Clinic, Vancouver , Patient Account Representative - Payment Posting, Other , Vancouver, Washington

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