If you're looking for a special place to build or grow your
career, you've found it. Whether you're an experienced
professional, a recent college graduate or somewhere in between,
IDEX is a place where you can apply your existing skills and learn
new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales,
supply chain, operations, HR, finance, and more across more than 40
diverse businesses around the globe, chances are, we have something
special for you.
Customer Service Representative
Micropump, Inc., the world leader in the design of low-flow
precision pumping solutions, is currently recruiting a Customer
Service Representative at the Vancouver, Washington site. This is
an hourly position reporting to the Sales Manager.
Key job functions include processing of customer orders, answer
phones and email to respond to orders, general customer inquiries,
shipment status questions, invoice questions, product questions and
customer complaints. Call follow up incoming calls for prospective
business and data collection. Project a professional company image
through phone and email interaction.
Assure excellent customer relations. Answer phones and respond
to customer requests. Document and follow-up on leads, and
referrals. Achieve the monthly sales and orders targets for the
assigned customer base. Assure timely, effective, efficient and
accurate order entry in JDE computer system. Provide customers with
product, technical application and service information. Follow-up
on customer inquiries not immediately resolved. Transfer customer
calls regarding detailed technical/application inquiries to
appropriate staff. Identify, research, and resolve customer issues
using the computer system and appropriate internal organizations.
Research and resolve billing or service complaints and refer
grievances to appropriate department for investigation. Work with
Finance to research and resolve misapplied payments. Recognize,
document and alert the Manager of trends in customer calls. Call
follow up incoming calls for prospective business and data
collection. Strategic research with existing customers to determine
end market data and forecasting Maintain regular and reliable
Provide on-the-job training for new employees. Recommend and
implement process improvements to increase productivity and/or
eliminate waste. Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Customer and Personal Service - Knowledge of principles and
processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
Service Orientation - Managing OTD customer expectations, order
management, and quality excellence
English Language - Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules
of composition, and grammar.
Speaking - Talking to others to convey information
Active Listening - Giving full attention to what other people
are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
Writing - Communicating effectively in writing as appropriate
for the needs of the audience.
Number Facility - The ability to add, subtract, multiply, or
divide quickly and correctly.
Computer Literacy - Demonstrated working knowledge of general
office software applications and ability to learn specialized
customer service software applications.
Organizational Skills - Ability to manage time and resources
Team Environment - Ability to effectively work in a team
environment and independently.
Interfaces extensively with RSM's, Application Engineering,
Production and Planning, Engineering Services, Marketing,
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Ability to: lift and carry up to 25 pounds occasionally,
movement within office complex, write by hand and computer and
perform general office functions. Ability to communicate by speech
and hearing continuously, by phone, in person, and using electronic
media. Visual acuity needed for close detail work and computer
High school graduate/GED equivalent. Experience talking or
working with people over the phone and in office environment. Basic
computer skills and ability to utilize various computer software
programs, and comfortable multi-tasking when working on computer.
Able to work well with others and provide excellent customer
service to internal and external customers. Knowledge of or ability
to learn about the products Micropump offers. Must have
Authorization to work in the United States and be able to have
lawful access to controlled technology as required for this
Are you ready to join a different kind of company where our
people, our culture, and our commitments are centered around
providing trusted solutions that improve lives around the
IDEX is an Equal Opportunity Employer and Affirmative Action
Employer. IDEX gives consideration for employment to qualified
applicants without regard to race, color, religion, creed, genetic
information, sex, sexual orientation, gender identity or
expression, marital status, age, national origin, disability,
protected veteran status, or any other consideration or protected
category made unlawful by federal, state or local laws