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Customer Service Representative

Company: Idex Corporation
Location: Vancouver
Posted on: June 10, 2021

Job Description:

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Customer Service Representative

Micropump, Inc., the world leader in the design of low-flow precision pumping solutions, is currently recruiting a Customer Service Representative at the Vancouver, Washington site. This is an hourly position reporting to the Sales Manager.

Key job functions include processing of customer orders, answer phones and email to respond to orders, general customer inquiries, shipment status questions, invoice questions, product questions and customer complaints. Call follow up incoming calls for prospective business and data collection. Project a professional company image through phone and email interaction.

Responsibilities:

Assure excellent customer relations. Answer phones and respond to customer requests. Document and follow-up on leads, and referrals. Achieve the monthly sales and orders targets for the assigned customer base. Assure timely, effective, efficient and accurate order entry in JDE computer system. Provide customers with product, technical application and service information. Follow-up on customer inquiries not immediately resolved. Transfer customer calls regarding detailed technical/application inquiries to appropriate staff. Identify, research, and resolve customer issues using the computer system and appropriate internal organizations. Research and resolve billing or service complaints and refer grievances to appropriate department for investigation. Work with Finance to research and resolve misapplied payments. Recognize, document and alert the Manager of trends in customer calls. Call follow up incoming calls for prospective business and data collection. Strategic research with existing customers to determine end market data and forecasting Maintain regular and reliable attendance.

ADDITIONAL RESPONSIBILITIES

Provide on-the-job training for new employees. Recommend and implement process improvements to increase productivity and/or eliminate waste. Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Service Orientation - Managing OTD customer expectations, order management, and quality excellence

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking - Talking to others to convey information effectively.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Computer Literacy - Demonstrated working knowledge of general office software applications and ability to learn specialized customer service software applications.

Organizational Skills - Ability to manage time and resources effectively.

Team Environment - Ability to effectively work in a team environment and independently.

ORGANIZATIONAL RELATIONSHIPS:

Interfaces extensively with RSM's, Application Engineering, Production and Planning, Engineering Services, Marketing, Accounting.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Ability to: lift and carry up to 25 pounds occasionally, movement within office complex, write by hand and computer and perform general office functions. Ability to communicate by speech and hearing continuously, by phone, in person, and using electronic media. Visual acuity needed for close detail work and computer use.

Preferred:

High school graduate/GED equivalent. Experience talking or working with people over the phone and in office environment. Basic computer skills and ability to utilize various computer software programs, and comfortable multi-tasking when working on computer. Able to work well with others and provide excellent customer service to internal and external customers. Knowledge of or ability to learn about the products Micropump offers. Must have Authorization to work in the United States and be able to have lawful access to controlled technology as required for this position.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Keywords: Idex Corporation, Vancouver , Customer Service Representative, Other , Vancouver, Washington

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