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Specialist, Associate Scheduling

Company: Banfield Pet Hospital
Location: Vancouver
Posted on: June 12, 2021

Job Description:

Summary and Qualifications:

Support hospital associates and field leadership in optimal adoption and usage of the scheduling system.

Gather and organize data from scheduling system. Assistance in analyzing scheduling data to provide routine maintenance needs of the system and optimal business outcomes.

Assist and support the Program Manager of Hospital Scheduling with priority items in scheduling system.

Essential Responsibilities and Tasks:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Perform continuous review of current system, maintaining scheduling effectiveness and efficiencies with the latest enhancements in place.
  • Analyze scheduling data to ensure hospitals and associates are optimally using the scheduling software and provide actionable insights.
  • Assist in routine maintenance, monitoring, troubleshooting and administration of the Kronos Workforce Dimensions and Branch software systems.
  • Act as the first point-of-contact for associates when they experience problems with the system. Gather trends and escalate to Program Manager of Hospital Scheduling. Follow through on root cause analysis and solutions.
  • Assist in all aspects during systems upgrades, enhancements and implementation including UAT, creation of test scripts and review/approval of test results. Remain current on the features and functions of vendors' upgrades.
  • Support inbox for scheduling system (UNITE inbox, Champions Teams).
  • Audit system access needs, user adoption, and business outcomes.
  • Other job duties as assigned.

Special Working Conditions:

  • Ability to work at a computer for long periods of time.
  • Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.

Experience, Education and/or Training:

  • Bachelor's degree in Management, Business or Data Science is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Three years of experience in program management, system administration, coordination of systems or processes are required.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word, MS Teams, SharePoint) is required.
  • Excellent communications skills (verbal and written) are required.
  • Strong analytical skills are required.
  • Superior attention to detail with strong organizational skills are required.
  • Demonstrated ability to respond timely and effectively is required.
  • Experience in workforce management software, healthcare management, program and/or project management, and system administration is preferred.


Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Keywords: Banfield Pet Hospital, Vancouver , Specialist, Associate Scheduling, Other , Vancouver, Washington

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