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Job available - immediate employment - Account Supervisor - Marsden Northwest - Marsden Northwest

Company: CBM Systems
Location: Vancouver
Posted on: July 13, 2021

Job Description:


What does it mean to be a Marsden company? Well, it means that we are part of one of America's largest privately-held commercial cleaning and security firms. Supporting 25 distinct brands under one umbrella is unique in our industry. But we think it is a better way to serve our thousands of clients.

CBM Systems is continuing to expand our services and customer base. As a result we are constantly growing and we need a dedicated team of professionals in a wide variety of areas - Management, Hourly Service and Staff employment opportunities.

¿Qué significa ser una compañía de Marsden? Bueno, eso significa que somos parte de una de las firmas privadas de limpieza y seguridad privadas más grandes de Estados Unidos. Apoyo a 25 marcas distintas bajo un paraguas es único en nuestra industria. Pero creemos que es una mejor manera de servir a nuestros miles de clientes.

CBM Systems continúa ampliando sus servicios y su base de clientes. Como resultado, estamos creciendo constantemente y necesitamos un equipo dedicado de profesionales en una amplia variedad de áreas - Gestión, Servicio por Hora y Empleo.
Job Skills / Requirements

We are currently seeking a dynamic individual to manage and lead our crews as an Account Manager. Bilingual is preferred but not required. This position is based in the Clark County area.

In this position you will assist and be responsible for a multitude of tasks some of which include managing accounts operations, coaching and directing employees, interacting directly with the customer and general duties relating to janitorial work crews.


  • Able to perform the duties of supervised staff
  • Establishes and maintains excellent customer relations through daily contact and customer visits at assigned account, taking all actions necessary to ensure completion and quality of required scope of work
  • Completes regular quality inspections of assigned account and acts appropriately based on results of the quality inspections
  • Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff
  • Holds regular feedback conversations with staff to discuss performance and development goals
  • Ensures all associates are properly trained at assigned account with a focus on long term retention.
  • Maintain a safe work environment for self and employees by enforcing the company's safety, recognition, and training programs
  • Handles administrative duties of assigned account to include, but not limited to: timekeeping, documentation of employee performance and safety, and maintaining inventory of necessary supplies
  • Commits to behave in compliance with the company's values and Code of Conduct
  • Builds a culture of work safety and leads by example with one's own safe behavior
  • Treats co-workers with respect and approaches conflict with positive intent and professionalism
  • Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
  • Ensures one's own compliance with the company's published Operations Standards
  • Understand budget and labor costs of assigned accounts
  • Work with Operations Manager to operate effectively within established budget guidelines
  • Must have a coaching mindset and be a champion of your team
  • Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
  • The ability to think creatively and mobilize resources as necessary
  • Knowledge in scheduling and planning
  • Collaborative style with strong influencing skills
  • Possess personal qualities of integrity, credibility, and commitment to the organizational values
  • Knowledge of cleaning procedures and practices
  • Knowledge of commercial floor care and floor care products
  • Knowledge of safety practices
  • Good time management
  • Proficient written and verbal English communication
  • Strong employee and client focus.
  • Ability to work in a fast paced environment with changing priorities.

  • High School diploma or general education degree (GED)
  • Registered Building Service Manager (RBSM)
  • OSHA General Industry 10 or 30
  • Associate's Degree or some college coursework in business management, facilities operations management, or similar area of study
  • Bachelor's degree
  • 5+ years of commercial cleaning experience and/or floor care
  • 3-5 years supervisory experience in a commercial cleaning or similar environment
  • 1-3 years management experience
  • Prefer experience working with a diverse population
  • Bilingual in two or more languages, with English being one of those languages
  • Regularly required to walk, stand, use hands, and reach
  • Occasionally sit, climb, balance, stoop, kneel, crouch, crawl
  • Regularly lift and/or move up to 50 lbs

Hours vary and typically occur outside of normal business hours, for example: 1:00pm -9:00pm

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Hiring Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1

Keywords: CBM Systems, Vancouver , Job available - immediate employment - Account Supervisor - Marsden Northwest - Marsden Northwest, Other , Vancouver, Washington

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