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Front Office Supervisor (Overnight)

Company: Hilton Vancouver
Location: Vancouver
Posted on: January 6, 2022

Job Description:

The Hilton Vancouver Washington, located in the center of Downtown Vancouver, is looking for a Full-Time Overnight Front Office Supervisor to join their amazing team! This is a g reat working environment and has plenty of opportunities to move up within the hotel and company in many different departments and roles.

The ideal candidiate will have open availabilty to work weekends, weekdays, and holidays between the hours of 11pm-7:30am

Being apart of the Hilton family means you will be eligible for industry-leading benefits, including a very generous Team member Travel Program where you can stay in Hilton hotels for as low as $35/night! We were rated #1 out of 100 Best Companies to Work For in 2019 by Fortune Magazine.

APPLY NOW!

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


-Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
-Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
-Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
-Schedule, assign daily work, lead pre-shift meetings, inform and train team members
-Monitor, observe and assist in evaluating team member performance
-Monitor lobby traffic and adjust staffing accordingly

Keywords: Hilton Vancouver, Vancouver , Front Office Supervisor (Overnight), Other , Vancouver, Washington

Click here to apply!

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