Front Office Supervisor (Overnight)
Company: Hilton Vancouver
Location: Vancouver
Posted on: January 6, 2022
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Job Description:
The Hilton Vancouver Washington, located in the center of
Downtown Vancouver, is looking for a Full-Time Overnight Front
Office Supervisor to join their amazing team! This is a g reat
working environment and has plenty of opportunities to move up
within the hotel and company in many different departments and
roles.
The ideal candidiate will have open availabilty to work weekends,
weekdays, and holidays between the hours of 11pm-7:30am
Being apart of the Hilton family means you will be eligible for
industry-leading benefits, including a very generous Team member
Travel Program where you can stay in Hilton hotels for as low as
$35/night! We were rated #1 out of 100 Best Companies to Work For
in 2019 by Fortune Magazine.
APPLY NOW!
A Front Office Supervisor is responsible for assigning work and
ensuring the completion of daily tasks in Front Office operations
in the hotel's continuing effort to deliver outstanding guest
service and financial profitability
What will I be doing?
As a Front Office Supervisor, you would be responsible for
assigning work and ensuring the completion of daily tasks in Front
Office operations in the hotel's continuing effort to deliver
outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:
-Assign work and supervise team member performance in all Front
Office procedures including, but not limited to, guest check-in and
check-out, lobby traffic and flow, luggage assistance, telephone
operator services and determining room rates and availability
-Respond to guest inquiries and resolve issues and complaints in a
timely, friendly and efficient manner
-Support and assist team members in handling guest inquiries and
requests and in resolving guest complaints
-Schedule, assign daily work, lead pre-shift meetings, inform and
train team members
-Monitor, observe and assist in evaluating team member
performance
-Monitor lobby traffic and adjust staffing accordingly
Keywords: Hilton Vancouver, Vancouver , Front Office Supervisor (Overnight), Other , Vancouver, Washington
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