Pet Care Assistant
Company: Banfield Pet Hospital
Location: Vancouver
Posted on: June 23, 2022
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Job Description:
JOB TITLE: Pet Care Assistant FUNCTION, FAMILY: Service
Operations (Pet), Hospital Operations (Pet) REPORTS TO: Practice
Manager SUMMARY OF JOB PURPOSE AND FUNCTION The Pet Care Assistant
works with the veterinary medical team to provide and prepare for
the best medical care of pets. ESSENTIAL RESPONSIBILITIES AND
TASKS+ Live and exemplify the Five Principles of Mars, Inc. within
self and team.+ Prepare the treatment room for examination of pets
and all necessary medical items and supplies ( e.g., vaccinations,
fecal loops, slides, etc.) for the veterinarian and/or veterinary
technician. Set up fecals , smears, and skin scrapings as allowed
by state rules and regulations.+ Serve as support to the Client
Services Coordinator, Veterinary Assistant and Veterinary
Technician. ? Hold or restrain pets during examination, treatment,
or inoculation.+ Prepare routine in-house laboratory tests ( e.g.,
canine heartworm, feline leukemia, FIV, and canine parvovirus) as
allowed by state rules and regulations.+ Monitor the comfort of
hospitalized patients. Ensure the comfort of hospitalized patients
by "walking", exercising, feeding, and cleaning cages and pets
(when approved by the veterinarian or veterinary technician).+
Bathe and dip pets when necessary to treat dermatological
conditions (when advised by veterinarian or veterinary technician.+
Clean the surgical suite and instruments.+ Ensure cleanliness of
the hospital including but not limited to housekeeping such as
laundry, dishes, mopping, cage cleaning, trash collection and
removal and instrument cleaning as outlined by hospital protocols+
Other job duties as assigned. THE FIVE PRINCIPLES+ Quality -The
consumer is our boss; quality is our work and value for money is
our goal.+ Responsibility - As individuals, we demand total
responsibility from ourselves; as associates, we support the
responsibility of others.+ Mutuality - A mutual benefit is a shared
benefit; a shared benefit will endure.+ Efficiency - We use
resources to the full, waste nothing and do only what we can do
best.+ Freedom - We need freedom to shape our future; we need
profit to remain free. HIRING QUALIFICATIONS COMPETENCIES
Leadership+ Customer Focus+ Peer Relationships+ Integrity & Trust+
Action Oriented+ Listening Functional+ Preventative care and OWPs+
Communication Skills+ Client Service Skills+ Priority Setting+ Time
Management CAPABILITIES AND EXPERIENCE (CAN DO)+ Ability to
multi-task Manages multiple tasks at one time; quickly and
accurately shifts attention among multiple tasks under distracting
conditions without loss of accuracy or appearance of frustration.+
Communication skills Reads, writes and speaks fluent English, using
appropriate grammar, style and vocabulary. Correctly spells
commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.+
Organizational ability Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.+ Problem solving
skills Demonstrates a strong ability to identify, analyze and solve
problems. Unusually decisive in handling difficult problems.
Translates problems into practical solutions.+ Client service
skills Consistently ensures the team provides the client with
attentive, courteous and informative service. Gains and shows
personal satisfaction from delivering great service.+ Intellectual
ability Accurately and consistently follows instructions delivered
in an oral, written or diagram format. Can provide directions.+
Mathematical ability Ability to add, subtract, multiply and divide,
and to compute rate, ratio and percent ; ability to convert units
of measurement.+ Computer skills Comfortably and confidently uses a
computer and specialized software. Microsoft Word, Excel, Access,
Outlook, etc. ATTITUDES (WILL DO)+ Initiative Shows willingness and
aptitude to use own discretion in taking appropriate steps in
finding solutions to problems; presents options and ideas to
enhance current processes or procedures. Takes on additional
responsibility when both big and small tasks need to be done.+
Integrity Firmly adheres to the values and ethics of Banfield Pet
Hospitals. Exhibits honesty, discretion, and sound judgment.+
Cooperativeness Willing to work with others, collaborating and
compromising where necessary; promptly share relevant information
with others.+ Flexibility Is open to changing situations and
opportunities and is willing to perform all tasks assigned.+
Independence Able and willing to perform tasks and duties without
supervision.+ Tolerance for Stress / Resiliency Maintains a
positive can do outlook, rebounds quickly from frustrations and
unpleasantness, and maintains composure and friendly demeanor while
dealing with stressful situations. SPECIAL WORKING CONDITIONS+
Ability to work at a computer for long periods of time.+ Ability to
be confident around pets ( i .e., dogs, cats, birds, reptiles,
etc.) ? Client needs and work volume may require more than 40 hours
per week to complete essential duties of this job. This position
requires special hours including working weekends and evenings.+
Must have mental processes for reasoning, remembering, mathematics
and language ability (reading, writing, and speaking the English
language) to perform the duties proficiently.+ The noise level in
the work environment is moderately high. ? Requires sufficient
ambulatory skills in order to perform duties while at hospital.+
Ability to stand, walk, stoop, kneel, crouch, and climb as well as
manipulate (lift, carry, move) up to 50 pounds.+ Requires good
hand-eye coordination, arm-hand-finger dexterity with the ability
to grasp, and visual acuity to use a keyboard and operate
equipment.+ Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.+ Associate is
routinely exposed to a variety of pets that may bite or scratch,
and on occasion, exposed to anesthesia, radiation, biological
hazards and medication/controlled substances. EXPERIENCE, EDUCATION
AND/OR TRAINING+ High School Diploma preferred.+ Must be at least
18 years old to perform duties involving radiography (x-ray) and
exposure to radioactive substances.+ One-year related experience
required with customer service preferred. WE ARE A DRUG-FREE,
SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and
State Laws Forbid Discrimination Because of Age, Color, Race,
Religion, Sex, Disability, Sexual Orientation or National
Origin.
Keywords: Banfield Pet Hospital, Vancouver , Pet Care Assistant, Other , Vancouver, Washington
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