Front Desk
Company: Gold's Gym Washington
Location: Vancouver
Posted on: August 6, 2022
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Job Description:
Job Description Become a service MOTIVATOR Part Time, Flexible
schedules, Great for college students or for a 2nd job All
employees get a FREE GYM MEMBERSHIP Must be available for some club
closing shifts. M-FRI 4:15 - 9:15pm Must be available for Weekend
shifts Sat 7:45-12:45 or 12:15-4:15 or 3:15pm- 7:15pm Sun
7:45-12:45 or 12:15 - 5:15pmThe Front Desk Associate will greet and
The Front Desk position is a key position with in the club. The
front desk is where our guests and members receive their first
impressions of the club as they enter. The Front Desk Associate is
required to greet guests and members with warmth and enthusiasm by
smiling and welcoming each person into our location. The Front Desk
Associate is expected to tour and enroll guests in memberships,
personal training services, and provide accurate and detailed
information about our facility In addition to assisting our guest
and members with questions and providing excellent customer
service, our The Front Desk Associate helps maintain a high level
of cleanliness within the club by conducting regular walk throughs.
The The Front Desk Associate assists in day to day operations that
include, but is not limited to, setting up monthly billing,
handling billing issues, educating members on club services and
supplements, and many other operational duties. This job entails a
wide scope of duties and offers room for career growth within the
company. This entry level position. Responsibilities
Enthusiastically greets each members and guests promptly using the
proper greeting for time of day to create a friendly positive
entrance and departure to and from the gym. Provides security and
control to the front door and retail area of the facility.
Personally checks each member into the gym using the proper
check-in procedures. Monitor check-ins to identify delinquent
accounts and notifies Gym Operations Supervisor. Register all
guests into the gym using proper registration procedures. Ensures
that guests and appointments are directed to the appropriate
fitness consultant in a prompt, professional manner. Answers phone
by the third ring in a professional and courteous manner and uses
proper phone greeting techniques. Addresses caller's requests
and/or takes appropriate messages noting caller's name. Registers
all telephone inquiries in the script pad and in the Master
Production Binder and transfers the call to the appropriate Fitness
Consultants. Responsible for following up on telephone inquiries to
ensure that the appointment was booked properly. Responds
immediately to member requests, inquiries and concerns. Maintain
neat appearance and wear proper uniform attire with nametag while
on duty. Distributes keys, towels and other materials as needed.
Reserves time/makes appointments for special classes or other
activities sponsored by the gym. Processes retail and concession
sales. Attends all staff meetings as directed. Cleans and maintains
the front desk area according to Company standards. Responsible for
gym walk-thru as designated in walk-thru log. Follow proper opening
and closing procedures as instructed in the FDA training manual.
Logs all maintenance concerns that are reported. Follows and
reports any safety concerns. Notifies management of gym incidents
that requires incident reports. Works when scheduled and adheres to
company attendance policies. Performs other reasonable work
assignments as directed by the Gym General Manager and/or
Operations Supervisor to include but not limited to light cleaning
and picking up of weights. Qualifications High school diploma or
equivalent required. Excellent customer service skills are
required. Ability to communicate effectively with both staff and
members. Ability to communicate effectively verbally, non-verbally
and in writing is required Understanding of basic accounting
principles is required. Understanding of basic cash processing
procedures is required. Functional computer skills are required.
Ability to multi-task. Must be able to work a flexible work
schedule to include holidays and weekends. Must be able to lift
25lbs repeatedly and stand for extended periods of time Uphold
Gold's Gym Vision, Mission, Values and code of conduct. Comply with
all Gold's Gym policies and procedures
Keywords: Gold's Gym Washington, Vancouver , Front Desk, Other , Vancouver, Washington
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