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Service Dispatch Coordinator

Company: ENTEK Corporation
Location: Vancouver
Posted on: November 22, 2022

Job Description:

*ROLE DESCRIPTION*

*Position Title: * Service Dispatch Coordinator

*Supervisor: * Service Manager

*Direct Reports: * None

*Site Location: *Longview, WA

*Last Revision: * September 23, 2022

*Core Values: *
* _High Performance_ - Setting the bar high, then reaching higher
* _Serve Other_ - Making the needs of our customers and coworkers our primary focus
* _Professionalism_ - Demonstrating quality, reliability, and industry expertise for every customer
* _Integrity _- Doing the right thing, even when no one is watching
* _Continuous Improvement_ - Driving to better ourselves and our business

*Position Description: *

The Dispatch Coordinator looks after all day-to-day activities associated with efficiently scheduling service technicians to support residential, industrial, and commercial service and maintenance work.

*Role Responsibilities: *
* Take service calls from residential, commercial, and industrial clients
* Monitor email for service calls, and customer communication.
* Promote planned maintenance and home / building performance
* Schedule service and Maintenance calls for residential commercial and industrial clients
* Schedule repairs
* Complete/Close work orders & invoices
* Process invoices/scan to shared drive/ and forward to salesman for additional repair quotes
* Work with technicians and / sales to prepare repair quotes
* Assist technicians in ordering parts and issue PO's
* Enter PO pricing into S2000/scan PO documentation & attach to PO for receiving
* Track parts for open work orders, enter into S2K
* Enter new customers and update existing customer information in S2K
* Enter and maintain maintenance contracts in S2K
* Create and maintain orange sheets for new and existing customers, update old sheets
* Create and maintain commercial maintenance binders
* Assist technicians with flat rate pricing of repairs for residential
* Coordinate with warehouse/post daily load report for items/filters to load for following day
* Prepare technicians to be out of the shop in a timely manner in the mornings
* Verify timecards are turned in daily
* Work closely with the job coordinators to organize manpower
* Back up project coordinators and purchasing

Monthly
* Prepare monthly commercial maintenance schedule & copy parts needed to warehouse
* Verify and print monthly residential maintenance list.
* Mail post cards to maintenance customers that were unable to get ahold of.
* Print sales and gross profit reports for expiring/renewing commercial maintenances

As Needed
* Monitor workload, communicate personnel needs with management
* Monitor invoice / timecard / credit card slip stock, alert LV reception for re-order
* Issue safety equipment from cabinet, document items removed
* Manage company phone list
* Process time off request / enter data into company calendar

*Skills and Qualifications: *
* Organized
* Keen attention to detail
* Excellent written and verbal communication skills
* Excellent telephone skills
* Excellent listening skills
* Neat handwriting or printing
* Gets after all tasks with a sense of urgency
* "Can do" attitude and willingness to lend a hand where and when needed
* Exceptional time management and prioritizations skills
* Ability to multitask and manage competing priorities
* Advanced skill level in Microsoft Word, Excel and Outlook
* Advanced computer skills
* Ability to project a positive image of oneself and of the company
* Good personal grooming and hygiene consistent with a professional work environment
* Must have a valid driver's license and a clean driving record
* High school diploma or equivalent
* Ability to pass a pre-hire drug screen and background check

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Vancouver, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Microsoft Excel: 1 year (Required)
* Microsoft Word: 1 year (Required)
* Time management: 1 year (Required)

License/Certification:
* Driver's License (Required)

Shift availability:
* Day Shift (Preferred)

Work Location: One location%58047475%

Keywords: ENTEK Corporation, Vancouver , Service Dispatch Coordinator, Other , Vancouver, Washington

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