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Community Building Assistant - Starlight

Company: Central City Concern
Location: Vancouver
Posted on: November 25, 2022

Job Description:

The Starlight is a 100-unit, permanent, affordable housing building in Old Town Portland. The Starlight provides housing to people transitioning from homelessness or housing insecurity who will benefit from the wrap-around services offered in the building.

The Community Building Assistant performs routine building cleaning, upkeep, and monitoring of building activities and is an integral member of the property management team. This person is responsible for the upkeep of the residential areas, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities are assisting residents, effectively coordinating with other building staff, and identifying issues and opportunities.

Close Date: 10/24/22 Seniority Bid: 10/21/22

Hourly rate: $16.83

Schedule: Wed - Sun 11:00 PM - 7:30 AM


  • Work as a member of an integrated team between Housing and Supportive Housing.
  • Maintain a high-quality, comfortable, and safe living environment in the Starlight.
  • Perform building upkeep, room inventory, turnover, vacant room preparation tasks, and routine pest control measures.
  • Depending on the shift, some Starlight Community Building Assistant positions will be more front desk focused while others are more focused on the unit turns and building cleanliness. Staff housing front desk, perform unit turns, and/or maintain building cleanliness as determined by scheduled shift and priority.
  • Identify pests such as roaches, bed bugs, ants, and rodents.
  • Promptly perform follow-up cleaning after pest control treatments, including vacuuming pests and disposal of bed bug-infested property.
  • Greet and answer queries from residents and building visitors and provide information and updates to staff.
  • Perform regularly assigned tasks including but not limited to cleaning and maintaining the lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, and interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleanings include sweeping, mopping, dusting, vacuuming, washing, disinfecting, and polishing.
  • Conduct regular and periodic inspections of common areas.
  • Report any hazardous conditions or emergency situations to the manager.
  • Promptly serve or distribute tenant notices, bulletins, and rent statements as and when assigned by Property Management and/or Supportive Housing staff.
  • Assist new residents in becoming familiar with the community and available resources.
  • Answer and direct telephone calls to appropriate staff, take messages, promptly deliver notices and other documents, and maintain files as and when assigned.
  • Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms to complete job duties as and when assigned and as necessary.
  • Monitor surveillance cameras and overall security of the Starlight.
  • Collect random and required observed urinalyses as assigned by supportive housing or property management administrative staff.
  • Monitor and enforce building visitor policies and procedures.
  • Update lobby area with appropriate health and social services-related information as and when directed.
  • Promptly remove ice and snow as required during inclement weather.
  • Inventory, label, and store tenant property.
  • Report to other sites as directed by the supervisor.
  • Adhere to safety policies and procedures.
  • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identifying information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
  • Attend all mandatory CCC training in a timely manner.
  • Perform other duties as and when assigned.
    • Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
    • Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
    • Ability to effectively and courteously communicate and interact successfully with a wide variety of people, including tenants, clients, co-workers, corrections personnel, police, merchants, the general public, and supervisor on the telephone or in person.
    • Ability to manage time and meet deadlines.
    • Ability to communicate clearly and concisely in writing and understand and follow verbal and written instructions.
    • Detailed oriented; ability to maintain accurate records and necessary paperwork.
    • Ability to work independently or as a team member and to establish priorities with minimal supervision.
    • Ability to display a non-judgmental attitude and a willingness to learn and apply new skills.
    • Ability to use computers for basic functions, or ability to be trained in their use.
    • Ability to work and maintain professional composure in an environment where people may be hostile, abusive, or combative.
    • Professional maintenance of appropriate boundaries.
    • Knowledge of de-escalation methods or the ability to be trained in de-escalation methods.
    • Sufficient manual dexterity and physical ability to perform assigned cleaning and maintenance tasks and to pull, lift and move heavy objects, cartons, or equipment.
    • Ability to learn applicable safety policies and procedures, including Material Safety Data Sheets (MSDS), and the ability to apply workplace and job-site safety standards.
    • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
    • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
      • Must have High School Diploma or GED or be actively pursuing.
      • Previous experience with janitorial and resident service
      • Ability to adhere to Central City Concern's drug-free workplace, which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
      • Must pass a pre-employment drug screen, TB test, and background check.
      • Must be able to read, write and understand English.
      • Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
      • Basic computer skills including Word, Excel, Email, and file management.
      • Must adhere to the agency's non-discrimination policies.
      • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, and treat individuals with respect and dignity.

        Central City Concern offers an incredible benefits package to our employees!
        • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
        • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
        • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
        • Comprehensive Medical, Vision, and Dental insurance coverage.
        • Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
        • Sabbatical Program offering extended time off at years 7, 14, and 21.
          This description is intended to provide a snapshot of the work performed. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

          Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

          Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

          The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: administrative and operational support, administrative assistant, administrative coordinator, assist, database administrator, human resources, management support, operational assistant, operational support, support

Keywords: Central City Concern, Vancouver , Community Building Assistant - Starlight, Other , Vancouver, Washington

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