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Supportive Transitions & Stabilization (STS) Supervisor

Company: Central City Concern
Location: Vancouver
Posted on: November 26, 2022

Job Description:

Central City Concern (CCC) is an innovative nonprofit agency providing comprehensive services to single adults and families impacted by homelessness, poverty, and addictions in the Portland metro area. We hire skilled and passionate people to meet our mission to end homelessness through innovative outcome-based strategies that support personal and community transformation.

This STS Supervisor position is responsible for maintaining the efficient operation of the Supportive Transitions for Stabilization (STS) Program. This position works in tandem with the other supervisors in the supportive housing team to ensure seamless and coordinated care for the clients as well as overall support to the STS team. This position works closely with the Service Coordination Team (SCT), the Behavioral Health Unit (BHU), Multnomah County Parole and Probation, CCC Employment, Healthcare, and CCC Housing to ensure excellence of services provided to those they serve.


  • Coordinate and monitor the daily operation of the program(s) including, but not limited to,
  • Ensure adequate staffing and coverage
    • Coordinate operations with other co-located programs.
    • Responsible for overseeing and supervising staff within the STS program and front desk staff within the HRR program.
    • Identifying vacancies, working with HR to post for positions, interviewing, hiring, and onboarding of staff for the programs.
      • Managing the performance of staff, providing feedback and evaluations, coaching, and providing disciplinary action as needed.
      • Reviewing requests for, and approving or denying, time off and schedule changes.
      • Manage the staff of STS Program along with HRR Case Manager Supervisor.
      • Plan and facilitate regular staff meetings and incidental meetings as needed.
      • Maintain effective communication with all program staff and other partners.
      • Oversee appropriate management and maintenance of client records.
      • Communicate and work closely with the Service Coordination Team and provide record-keeping regarding referrals.
      • Monitor program compliance with all CCC policies and procedures and contractual requirements. Implement new policies and procedures when they are approved. Independently develop and implement additional policies and procedures to ensure effective operations.
      • Participate in setting goals and objectives for the program, facilitating the achievement of those goals, evaluating progress, and modifying processes and/or objectives based on objective data.
      • Provide oversight of the utilization of internal housing units.
      • Assist in managing all incoming referrals and placements in partnership with internal and external partners.
      • Respond promptly to all external and internal partners as needed and assist with resolving any complaints.
      • Ensure quality customer service throughout the program.
      • Participate in compliance, quality assurance, and quality improvement activities.
      • Adhere to all state and federal privacy and security regulations applicable to the program and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identifying information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
      • Perform other duties as assigned.
        • High School or GED required. Bachelor's degree in a relevant field preferred.
        • CADC I preferred.
        • Supervisory or relevant leadership experience preferred.
        • Minimum 5 years of experience in case management and housing services working in mental health, addiction programs, and/or homeless services programs.
        • Understanding of a Housing First and Stages of Change model of service.
        • Understanding of Addictions Programs.
        • Must embrace the mission and philosophy of recovery and client-centered treatment.
        • Must be able to proficiently use the following computer programs: Word and Excel; HMIS and YARDI experience desirable.
        • Must possess a current driver's license, access to a vehicle, and qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
        • Must have the physical ability to walk, bend, stoop, twist, kneel, reach, squat, pull, and lift up to 25 lbs., climb stairs several times a day, and stand for long periods of time.
        • The ability to adhere to Central City Concern's drug-free workplace encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
        • Will be required to carry an agency cell phone for work use. The cell phone will be provided by Central City Concern
        • Must pass a pre-employment drug screen, TB test, and background check.
        • Must adhere to the agency's non-discrimination policies.
        • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.

          Central City Concern offers an incredible benefits package to our employees!
          • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
          • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
          • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
          • Comprehensive Medical, Vision, and Dental insurance coverage.
          • Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
          • Sabbatical Program offering extended time off at years 7, 14, and 21.
            This description is intended to provide a snapshot of the work performed. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

            Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern, Vancouver , Supportive Transitions & Stabilization (STS) Supervisor, Other , Vancouver, Washington

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