Visitor Center
Brand Ambassador (Part-time)

Company: Tillamook Creamery
Location: Tillamook
Posted on: April 16, 2024

Job Description:

Visitor Center
Brand Ambassador (Part-time)
Come join the Tillamook Team where our philosophy is
Do Right By Every Bite.
As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. We re taking a stand for real food, because everyone deserves better.
We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.
About you:
What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values.
About us:
Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.
What you will do:
The Tillamook Brand Ambassador will first and foremost guide tours and experiences and provide best guest experiences in every other aspect. The candidate is courteous, helpful, enthusiastic individual with extraordinary guest service skills who assist all guests in our fast-paced Tillamook Creamery Visitor Center. This position will learn in-depth knowledge about Tillamook Creamery history and operations to bring the best Tillamook s brand experience to life. Conducting tours, assisting guests, and helping with special events are some ways that the Brand Ambassadors champion the roles and responsibilities. The Brand Ambassador maintains Tillamook s Shared Values, creating a world-class guest experience to the one million guests that visit annually, and supports in the Creamery s daily operations.
Here s a day in the life:
Guide guests in tour and experiences inside the Creamery as well as the Red Barn
Give directions and guide large groups of people in tour and experiences.
Be on the Creamery s floor including retail, IC, Caf, and the Viewing Deck to greet guests; assist guests with questions about our company, cheese making process, products, and brand. Help with product selection through suggestive selling and endorsements
Check-in guests for tours/experiences and help guests with booking purchases, booking adjustments, and tour/experience related questions.
Prepare and clean-up for tours/experiences at the Cape Lookout room and the Guest Experiences area of the Red Barn. Including, but not limited to, dishwashing trays, cutting cheese, building gifts, wipe down different surfaces, car detailing, and restocking supplies
Greet and provide world-class guest experience to group tours, school groups, perform step-on, and VIP experiences as requested
Answer guest questions and respond to guest complaints as best as possible and radio the manager onsite for further assistance
Work with managers and/or departments to execute special events and initiatives at the Creamery. Including, but not limited to, sampling, blind taste test surveys, holiday events, and other guest experiences
Perform appropriate opening and closing duties when necessary. Keep information desk and closet clean and organized. Restock brochures or booklets at the info desk
Follow and perform all guest incident and accident reporting with the help of a manager
Other duties as needed and assigned
Knowledge, Skills, and Abilities:
High school diploma or GED is preferred
Guest service skills and brand knowledge preferred
Ability to establish and maintain effective relationships with employees, supervisors, and the general public.
Ability to communicate effectively in public and private environments.
Must be computer literate with basic knowledge of Microsoft Office programs.
Must be a team player and be able to interact with staff at all levels of the company.
Must be able to work across departments to gain knowledge and become a spokesperson of that area of expertise.
Excellent time-management skills with the ability to work independently with little supervision.
Must be willing to work weekends and Holidays as needed during peak attendance times.
Must obtain and provide a Food Handler s Certification within 30 days of hire.
Must attend and successfully pass TCCA s First Responder and CPR class.
Under manager discretion, obtain an OLCC based on department needs (18+ years of age)
Physical Requirements:
Walking and standing
Sitting
Lifting 25 lbs.
Vision for computer and operating machinery
Hearing for operating machinery
Climb ladders
Work various shifts and weekends
Industry leading benefit and reward programs:
We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.
We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. Weare seeking talent from a wide range of diversity, perspectives and backgrounds to joinour exceptional organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace.
EEO/AA

Keywords: Tillamook Creamery, Vancouver , Visitor Center
Brand Ambassador (Part-time), Other , Tillamook, Washington