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IT Support Technician

Company: Everest Consultants, Inc
Location: Vancouver
Posted on: March 22, 2020

Job Description:

IT Support Technician 6 Month Contract Vancouver, WA Summary - Services computing hardware, software, telecommunications and audiovisual equipment. - Performs troubleshooting and makes repairs within established guidelines. - Gathers system requirements, user needs and makes initial software and hardware recommendations. - Responds to service requests and provides technical support and problem resolution. - Elevates and coordinates out of scope technical issues. - Monitors issue occurrences and documents events. - Maintains support logs and issue tracking. - Installs desktop computers, peripheral equipment, and software. - Performs initial system configuration and setup. - Assists users in understanding basic system operations Qualifications - Two or more years of related experience. - Capable of performing varied administrative activities such as data input, record or log keeping, information monitoring and follow-up. - Customer-Centric works effectively and cooperatively with others establishes and maintains good working relationships. - Knowledge of and the ability to utilize communications and network tests (e.g., sub-system, system, installation, performance, operational, built-in test, qualification, acceptance). Knowledge of test methodologies for voice and data networks and communications equipment. - Knowledge of IT standards for the company, operating group, division, and specific organization. - Makes customers and their needs a primary focus of one's actions develops and sustains productive customer relationships. - Ability to read, understand and interpret engineering technical information drawings, handbooks, industry standards and specifications. - Knowledge of different IT disciplines infrastructure, information, applications, security, systems management and systems integration. - Knowledge of integrated computer systems and associated peripherals to include Printers, media storage, and interface cards. - Demonstrates the ability to perform data backup and restoration, diagnostics, configuration control and problem solving of the systems. - Ability to understand the big picture and the inter-relationships of all positions and activities in the organization, including the impact of changes in one area on another area. - This includes the ability to see and understand the inter-relationships between components of systems and plans and anticipate future events. - Ability to mentor others on discipline specific operations, tasks or systems of which one is the SME highly knowledgable. Education-preferred - Associate's Degree Travel - Vehicle and DL needed for infrequent travel to other divisions east of Vancouver, WA as needed. About Everest Consultants, Inc. Everest Consultants is a technology services firm that offers integrated solutions which include both technology staffing and project services. With industry-specific knowledge, technology expertise and excellent delivery capabilities, Everest Consultants serves a range of companies from startups to established companies alike across the country. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil right laws.

Keywords: Everest Consultants, Inc, Vancouver , IT Support Technician, Professions , Vancouver, Washington

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