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HCM System Support Analyst

Company: Banfield Pet Hospital
Location: Vancouver
Posted on: March 24, 2020

Job Description:

Description The HCM System Support Analyst role is responsible for driving continuous improvement and ongoing stability of the HCM system in order to provide a great associate experience. Monitor, triage, escalate and resolve Level 2+ HCM system support issues partnering with end users, IT ERP, PO Systems, application managed support (AMS) vendor and consultants as needed. Support includes receiving requests from AMS vendor andor end users, discussing and refining requirements with requestor, assigning appropriate resources, monitoring progress, assisting with testing, and closing out issues to resolution. Participate in HCM functional support meetings, provide dashboard reporting for leadership, conduct audits, monitor metrics, recommend process improvements, and proactively raise issues for prioritization or escalation. The successful Associate, will Live and exemplify the Five Principles of Mars, Inc. within self and team. Drive relationship building with MVH business owners and subject matter experts to develop a deep knowledge of PO business needs, challenges and processes. Work closely with IT ERP, PO Systems, MVH requestors, AMS vendor and consultants to manage and maintain HCM service request and enhancement queue, ensuring complete requirements, proper prioritization and resourcing. Manage changes for MVH business units including testing, audits, approval, documentation and communication as needed. Assist PO Systems Team with production and security support issues across all HCM modules. Accurately research, analyze, interpret and troubleshoot data and reports. Liaison with IT ERP, AMS vendor and consultants when issues are identified, analyze possible trends and review likely solutions. Provide HCM system support reporting, monitor metrics, maintain documentation, and recommend process improvements to improve associate experience and assist management in effective decision making. Write, maintain and support a variety of reports or queries using appropriate reporting tools. Participate in regression testing for quarterly patches, fixes, implementations and projects. Conduct periodic audits (e.g., security roles) to maintain integrity of HCM system. Maintain systemapplication documentation (e.g., project plans, requirements, processes and procedures). Ensure compliance with all applicable regulations, guidelines and security protocols. Maintain user confidence and protect operations by keeping information confidential. Assist, mentor and train other associates. Context and scope bull This role builds and maintains quality relationships with PO leaders, PO disciplines (e.g., Rewards, HRIS, Talent Acquisition, Learning), Licensing, IT ERP, IT Security, and Legal across business units and MVH leadership to support team needs, influence HCM system improvements, and protect associate data. bull Incumbent must have comprehensive understanding of the importance and impact of data and system functionality on the ability of the business to meet its objectives. bull Incumbent owns the "life cycle" of HCM issues from identificationlogging, research, workaroundfix to resolution and communication with end user. Qualification Qualifications bull BABS Human Resources, Information Services, Business Administration or equivalent work experience bull 3+ years' experience in Human Resource Information Systems HR COE experience utilizing HCM systems andor IT support role for HCM systems bull Hands-on experience working in HCM systems, preferable Oracle Cloud HCM or Workday. Strong understanding of HRIS structure, functions, processes, and data connectionsintegrity Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. bull Preferred experience with Oracle Cloud HCM at a super user level Hands-on experience with HCM projects (e.g., implementations, integrations, upgrades, enhancements) with success moving key initiatives from start to finish Proven track record of success in providing HCM support to end user community. bull Preferred knowledge working with Payroll systems (e.g., Dayforce, Ultimate), SuccessFactors, Taleo, PeopleFluent, Business Objects, ServiceNow. bull Preferred Health care background (veterinary or human healthcare, pharmaceutical, etc.). WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet HospitalRegistered strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Keywords: Banfield Pet Hospital, Vancouver , HCM System Support Analyst, Professions , Vancouver, Washington

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