Technical Training Consultant 2

Company: NW Natural
Location: Vancouver
Posted on: February 15, 2021

Job Description:

Technical Training Consultant 2

Non-Union Position
Technical Training Development Staff; 250 Taylor, Oregon (US-OR)
Regular FT
Posting # 2247

The Role:


With a focus on NW Natural's Gas Control Department, provides development support for the creation, presentation, and maintenance of online and Instructor-led training programs. Works collaboratively with Gas Control and Field Operations Training departments to evolve and maintain the Gas Control training program. Collaborates with subject matter experts to assess training needs, designs and develops training curriculum and programs, and evaluates the effectiveness of training for Gas Control operations in a natural gas public utility. Following Instructional Systems Design (ISD) concepts uses SuccessFactors Learning Management System, SAP Enable Now eLearning authoring software, Microsoft and Adobe software applications, and SharePoint server to create, store, and present training materials.

Day to Day:


Working independently with general supervision from Field Operations Training, Training Development Program Manager and Gas Control Department Manager, designs and conducts the Gas Control Department training program.
Creates and maintains an annual schedule of training courses for new and experienced department employees as well as groups with whom the department interacts as required by regulations.
Works with Gas Control Manager, Subject Matter Experts, Technical Trainers, and other ISDs to design training solutions, including instructor-led classroom training with lab exercises and online/e-learning programs that meet the learning requirements of Gas Control employees and groups who interact with Gas Control.
Designs and maintains a communication system to disseminate training and management information from management and collect communication from Gas Controllers.
Uses familiarity with knowledge management techniques to coordinate and manage file migration to SharePoint and other document repositories.
Uses project management skills to define and meet project milestones and communicate issues/risks in a timely manner.
Follows shared standards when creating training materials, using established instructional theories and design principles. Ensures consistency between all training materials and company policies/standards.
Coordinates and maintains all training material, including issuing updates and revisions to ensure compliance with internal and external codes, regulations, and standards.
Produces instructional animations, illustrations, photos, videos, websites, media libraries to support the learning process.
Working with SMEs, establishes training program/course objectives and intended learning outcomes. Develops valid and reliable assessment tools to measure objectives.
Analyzes the effectiveness of training through written and performance assessments including job performance and other post-training assessments. Identifies areas for improvement and resolves issues by updating and improving training materials.
Researches advances in training technologies and stays abreast of learning platforms. Researches and/or identifies audience appropriate delivery approaches, training methodologies, and technologies. Develops training materials to optimize the use of technology.
Develops hands-on training activities.
Participates in OQ and Field Operations Manual (FOM) procedure review/revision, and provides related training.
Supports Company's commitment to a culture of safe work practices.

Come on your first day with:


Bachelor's Degree in instructional design, adult learning, training and development or related field or equivalent combination of education and experience. Advanced degree preferred.
Minimum 5 years' experience designing and implementing training programs.
A portfolio of completed projects demonstrating the instructional design process, individual artistic style, performance-based learning objectives, and the ADDIE Model.
Demonstrated knowledge and experience in the application of instructional design theories and principles to the development of training programs.
Advanced computer skills and the ability to apply them to various Company systems and word-processing, spreadsheet and data base applications.
Experience working with various training technologies, including Microsoft SharePoint, eLearning development software and Learning Management Systems (LMSs).
Knowledge of adult learning theory.
Demonstrated ability to identify needs, analyze and logically organize complex information into professionally designed, engaging and effective training programs.
Strong project management and organizational skills with the ability to multi-task and manage time effectively.
Excellent verbal communication skills including strong and proven interpersonal skills.
Strong writing skills, including technical documentation, record keeping and report writing; ability to effectively document training plans.
Proven ability to collaborate with others, including team members, supervisors and managers; and work effectively with employees at all levels and across departments.
Demonstrated self-starter oriented toward project results.
Demonstrated problem solving and creative thinking skills; ability to define problems, develop and present recommendations, organize information, and identify alternative solutions.
Analytical and diagnostic skills; ability to collect, interpret and summarize data.
Possess and maintain a valid OR/WA driver's license, any required certifications and/or endorsements and maintain a satisfactory driving record.

What we offer:

Arguably the most competitive healthcare and wellness benefits in the Pacific Northwest
Meaningful Annual Incentive Bonus Opportunity in addition to base salary
401(k) with generous match and additional 5% employer contribution
Company provided Trimet or C-Tran passes/Bike storage for cyclists
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network
Numerous volunteer and community engagement opportunities
Employee Stock Purchase Plan with a 15% discount
20% Employee discount on Natural Gas
7 Paid Holidays and up to 3 floating holidays to add an extra paid day off to Holidays Observed by NW Natural
Flexible work schedule opportunities

Base salary range: $77,900.00 - $112,950.00 per year, depending on qualifications

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline: 02/12/2021

All applications must be submitted through NW Natural's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.



Nearest Major Market: Portland Oregon

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.

Keywords: NW Natural, Vancouver , Technical Training Consultant 2, Professions , Vancouver, Washington