Legal & Compliance Support Analyst

Company: IT Trailblazers, LLC
Location: Vancouver
Posted on: May 3, 2021

Job Description:

Must-Have**(Ideally should not be more than 3-5) Support Resource for managing Legal, Enterprise, and Corporate Communication Systems and Activities. Systems include Legal: iManage and Counsel Link; Enterprise: DocuSign and Please Review; and Corporate Communications: SurveyMonkey and Simpler (corporate intranet provider). Support activities include: Application License Management and Account Provisioning

• DocuSign access/review provisioning
• DocuSign New use case creation
• Please Review Licenses count review
• SurveyMonkey license management Upgrade/Patch Maintenance
  • DocuSign Monthly release testing and change requests
  • Release, upgrade, and change testing (DocuSign, iManage, Counsel Link)
  • Monthly Downtime activities and notices (test/prod) Incident Management
    • Creation, tracking and follow through with support tickets submitted to the vendor.
    • Tier 1 Management of Requests / Incident Service Now tickets Reporting
      • iManage check-out/in reporting and notices
      • Counsel LinkAd hoc Reporting Project Work
        • Manual migration and data entry or Projects (e.g., F2F - iManage migration)
        • Help Desk script creation and updates
        • Experience in a biotechnology/pharmaceutical company preferred and is a definite plus Good-to-Have
          • Strong understanding of information systems, business processes and measures of success
          • Proven commitment to customer care, system availability, reliability, and issue resolution. This can include off-hours and on-call support to resolve system incidents
          • Analytical/Creative Problem Solving
          • Strong written and verbal communication skills
          • Flexibility to work independently with minimal supervision, or collaborate on a multi-disciplinary team
          • Solid understanding of the Software Development Life Cycle desired
          • Be able to work on more complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
          • Works independently on complex processes and modules that may be used by one or more programs or systems.
          • Maintains knowledge of industry standards, best practices, and upcoming product releases
          • Strong organizational skills required
          • Team oriented with an ability to also work independently, with minimal guidance
          • Strong attention to detail
          • Professional written and oral communication skills SN Responsibility of / Expectations from the Role1 Manage Customer Deliverables and timely reporting2 Coordinating with Customer and Offshore Folks3 Competent to perform all programming, development, and integration assignments without close supervision.4 Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results.5 Be able to work on more complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - provided by Dice

Keywords: IT Trailblazers, LLC, Vancouver , Legal & Compliance Support Analyst, Professions , Vancouver, Washington