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IT Support Technician

Company: Robert Half
Location: Vancouver
Posted on: May 3, 2021

Job Description:

Description Robert Half Technology currently has an opportunity for an IT Support Technician to bring their skills and know-how to a thriving company. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. This long-term temporary-to-full-time Cloud Infrastructure Administrator position is a chance to grow your skills in Vancouver, Washington with an employer that offers a generous bonus program. If interested, apply today.Description:The IT Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance. Primary Responsibilities: -- Provide an exceptional customer experience by responding to tickets in a timely manner, communicating effectively, and setting proper expectations with end users as to expected delivery times of services. -- Diagnose hardware and software issues/problems either in person, on the phone or via other electronic methods. -- Build, install, and upgrade hardware, software, and peripheral equipment; configure systems for optimum operation; and securely dispose of obsolete equipment and software. -- Assist in setting up equipment for employee use; ensures the proper installation of cables, operating systems, and software. -- Perform hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. -- Consult with hardware and software vendors for troubleshooting and problem resolution. -- Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills. -- Adhere to established best practices, policies, and procedures in the execution of day-to-day duties. Secondary Responsibilities: -- Establish and maintain a good working relationship with customers and other professionals. -- Work independently as well as within a team to resolve onsite customer requests efficiently and effectively. -- Document internal procedures in knowledge base Requirements Required Qualifications:--Experience working as a part of a team performing ITsupport.--Experience working in both the help desk and desk-side support roles.--Experience working within an IT ticketing system.--Experience debugging, supporting and configuring multiple infrastructure platforms.--Experience performing maintenance and support of software and hardware.--Experience using and working with remote monitoring and management software solutions.--Experience using or creating PowerShell scripts or other Windows scripting tools.--Ability to learn and trouble shoot VoIP phone problems.--Ability to accept, prioritize and follow through on ticket escalations.--Ability to perform basic warranty service and work with vendors to facilitate RMAs for devices under warranty.--Administrative knowledge of Active Directory--Ability to troubleshoot basic network issues.--Strong customer service/interpersonal skills--Excellent verbal and written communication skills--Strong troubleshooting and problem resolution skills--This position requires up to 10 percent travel.--Must have a valid driver's license and auto insurance.--Flexibility of schedule is required to meet the needs of the business.--Ability to participate in on-call.--Physical ability to lift 50 pounds without injury.Preferred Qualifications:--Associates or bachelor's degree in Computer or Information Science a plus but not required.--Technical certifications a plus (Example: A+, Network+, MCSE, MCP, CCNA, etc.)--Microsoft Office 365 and/or Azure administration Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ). - provided by Dice

Keywords: Robert Half, Vancouver , IT Support Technician, Professions , Vancouver, Washington

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