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ITSM Business Analyst

Company: Kforce Technology
Location: Vancouver
Posted on: November 22, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in Vancouver, WA that is looking for an ITSM Business Analyst that is strong in documentation and Workflows to take on a 6-month contract to start. This role is 100% remote and will be in EST hours. There is also the chance to convert to full time. The role of this ITSM Business Analyst is to support an ongoing ServiceNow implementation project. In this role you will be expected to perform the following:

  • Business Analyst will document current operation processes - currently there is no documentation for base level
  • Document desired future state for the technology (ServiceNow)
  • ServiceNow experience would be helpful but not required
  • IT operation transformation background with documenting business process
  • BA will be communicating with high level business stakeholders Job Requirements:REQUIREMENTS:
    • Bachelor's degree in Computer Science or related field, or equivalent work experience
    • ITIL v4 - required
    • Requires 5-10 years of working within an IT Service Management organization in an ITSM process role with proven working experience as a data analyst
    • Strong experience with ITSM and ITIL methodology including Service Catalog, CMDB, incident, problem, and change management
    • Proven working experience as a data analyst creating, analyzing, and publishing ITSM metrics and SLA's
    • Experience utilizing a process mapping tool - they have lucid chart
    • Ability to run small workshops
    • Strong understanding of modern IT infrastructure technologies
    • Effective interpersonal and communication skills with the ability to be persuasive yet diplomatic
    • Excellent time management and planning skills
    • Ability to work in a fast-paced environment with technical and non-technical teams Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Vancouver , ITSM Business Analyst, Professions , Vancouver, Washington

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