Account Director

Company: Jones Lang LaSalle Incorporated
Location: Vancouver
Posted on: November 17, 2023

Job Description:

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.The Account Director is accountable for

• Ensuring a safe and productive work environment for all building occupants and stakeholders. -
• Ensuring a work environment that promotes engagement and fosters a culture of diversity and inclusion
• Delivery of exceptional Facility & Project Management Services; operational, engineering, maintenance & projects
• Administration and adherence to the Facility Management Contract Terms, Conditions and Scope of Work
• Financial Management; Development/management of P&L and Operating Budget
• Growing the Business
• Employ the highest ethical behavior and ensure the same across the Account teamThe Account Director anticipates client needs and delivers to outperform on the key performance indicators and metrics within the Contract and builds and successfully manages financial budgets, striving to exceed revenue and profitability. The Account Director creates and manages high performing teams to deliver operational excellence through ensuring employees are engaged and thriving. In conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. Primary Responsibilities Delivery of Client Satisfaction
  • Recognize and drive opportunities for Account growth. Articulate the value proposition and ensure implementation
  • Direct the Account team, and leverage experts within the broader Firm, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Keep the Client engaged with the broader JLL
  • Proactively solicit and respond to Client feedback
  • Establish and maintain effective and favorable relationships with customers and gain trusted advisor status
  • Ensure all the requirements of the Contract are proactively met and/or achieved Build and Manage a High Performing and Diverse Team
    • Foster close and positive collaboration across the Account and Client teams to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attain established goals and initiatives for the Account and the Firm
    • Ensure the best qualified candidate is hired for all roles keeping diversity a top-of-mind priority -
    • Thoroughly and critically assesses direct reports (and directs directs). Swiftly address performance issues
    • Build actionable and measurable career development plans. Establish and communicate clearly on Account and Client goals and objectives
    • Advance the firm's diversity and inclusion priorities by focusing on talent moves, i.e., hiring, rotation and promotion
    • Provide point in time coaching to elevate performance
    • Maintain a "Safety First" work culture, adhering to all Health & Safety programs, protocols and initiatives established by the Firm and the Client Achieve Financial Results
      • Develop and manage the Account P&L and Operating Budget
      • Establish and adhere to recurring financial forecasting exercises
      • Establish positive and close partnership with Financial team, develop a trusted advisor relationship
      • Mitigate risk for the organization by:
        • Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirements
        • Ensuring A/R is maintained below 60 days payable Contribute to the Growth of the Company
          • Identify and implement best practices and innovations, expose the Client to the depth of JLL
          • Identify opportunities both on Account and within professional network to grow the business and generate additional revenue - engaging the right cross-functional resources to win, expose Account team to internal connectivity opportunities
          • Produce and present an annual Account Plan, key objectives; client satisfaction results; summary of value-add activities; and outlines growth/expansion opportunities to achieve. Education
            • Bachelor's Degree, preferably in a field related to Facility Management, Building Operations/Maintenance or Engineering
            • 5+ years experience leading a Facility Management team Experience, Knowledge, Skills and Abilities
              • Experience in leading a team to deliver Facility Management Services to a critical work environment
              • Exceptional verbal and written communication
                • Ability to drive collaborative and challenging discussions
                • Strong organizational and time management
                • Strong experience in (Microsoft office, Excel, Teams, Power Point, Work Orders, Building Automation, Electrical, Plumbing, HVAC, Critical System Processes, Ultra-Pure Water)
                • Ability to execute against the vision and strategy
                • Analyze relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
                • Uses rigor and logic to solve difficult problems with effective solutions. Identifies issues before they become problems
                • Understand the fundamentals of the outsourcing business and the real estate industry
                • Initiative to navigate the Firm to identify experts in our products and services Personal characteristics
                  • The successful candidate will be results driven, execute an account plan to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:
                  • People leadership
                  • Confidence in leadership ability and ability to lead independently Estimated compensation for this position is: 130,000.00 - 150,000.00 USD The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location:On-site -Vancouver, WAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
                    Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
                    • 401(k) plan with matching company contributions
                    • Comprehensive Medical, Dental & Vision Care
                    • Paid parental leave at 100% of salary -
                    • Paid Time Off and Company Holidays
                    • Flexible and Remote Work Arrangements may be availableAbout JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 - company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. - Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our -Supplemental Privacy Statement which describes your rights and disclosures about your personal information. -If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of -us -unique. We help our -people thrive, grow meaningful careers -and find a place where they belong. -Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 - company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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Keywords: Jones Lang LaSalle Incorporated, Vancouver , Account Director, Professions , Vancouver, Washington