Front Desk Agent - Hilton Vancouver
Company: Hilton
Location: Vancouver
Posted on: April 5, 2021
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Job Description:
Hilton Vancouver is looking for a **Full\-Time Front Desk
Agent** to join their amazing team\! Great working environment and
plenty of options to move up within the hotel and company\. _Full
availability to work weekdays, weekends, & holidays_ _between the
hours of 6am\-12:30am \(shifts will vary\)\._ The position pays
$14\.70 per hour plus incentives Benefits Paid Time Off Travel
Discounts 401K with Matching and More\! We were rated \#1 out of
100 Best Companies to Work For in 2019 by Fortune Magazine\. APPLY
NOW\! **What will I be doing?** As a Front Desk Agent, you would be
responsible for greeting and registering guests and checking guests
out of the hotel in the hotel's continuing effort to deliver
outstanding guest service and financial profitability\.
Specifically, you would be responsible for performing the following
tasks to the highest standards: + Greet guests and complete the
registration process to include, but not limited to, inputting and
retrieving information from the computer, confirmation of guest
information and room rate, selection of rooms, coding electronic
keys, promoting marketing programs, providing a welcome packet and
ensuring guest knows location of room and/or has a bell person
accompany him/her\.+ Assist guests with check\-out including, but
not limited to, ensuring rooms and services are correctly
accounted, using the point\-of\-sale system, handling money,
processing credit and debit cards, accepting and recording various
forms of payment, converting foreign currency, making change and
processing gift certificates and cards\.+ Demonstrate a thorough
knowledge of hotel information including, but not limited to, room
categories, room rates, packages, promotions, the local area and
other general product knowledge and answer guest questions and
inquiries\.+ Use up\-selling techniques to promote hotel services
and facilities and to maximize room occupancy\.+ Respond to guest
inquiries and requests and resolve issues in a timely, friendly and
efficient manner\.+ Field guest complaints, conduct research and
resolve and negotiate solutions for guest satisfaction\.+ Receive,
input, retrieve and relay messages to guests\. **What are we
looking for?** **EDUCATION** High School graduate or equivalent
required 4 year college degree preferred with emphasis on foreign
languages\. **EXPERIENCE** 1 \- 2 years of prior guest service
experience are preferred\. Prior hospitality experience also
preferred\. **LICENSES OR CERTIFICATES** CPR Certification and/or
First Aid Training preferred\. **GROOMING/UNIFORMS** All employees
must maintain a neat, clean and well\-groomed appearance\. Specific
uniform guidelines and/or required articles of clothing will be
explained to you as a part of the orientation process\. **OTHER**
Additional language ability preferred\. **SPECIFIC JOB KNOWLEDGE,
SKILL AND ABILITY** The individual must possess the following
knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of
the job, with or without reasonableaccommodation\. + Considerable
skill in the use of a calculator to prepare moderately complex
mathematical calculations without error\.+ Ability to effectively
deal with internal and external customers, some of whom will
require high levels of patience, tact and diplomacy to defuse
anger, collect accurate information and resolve conflicts\.+
Ability to read, listen and communicate effectively in English,
both verbally and in writing\.+ Ability to access and accurately
input information using a moderately complex computer system\.
Since being founded in 1919, Hilton has been a leader in the
hospitality industry\. Today, Hilton remains a beacon of
innovation, quality, and success\. This continued leadership is the
result of our Team Members staying true to our Vision, Mission, and
Values\. Specifically, we look for demonstration of these Values: +
Hospitality \- We're passionate about delivering exceptional guest
experiences\.+ Integrity \- We do the right thing, all the time\.+
Leadership \- We're leaders in our industry and in our
communities\.+ Teamwork \- We're team players in everything we
do\.+ Ownership \- We're the owners of our actions and decisions\.+
Now \- We operate with a sense of urgency and discipline In
addition, we look for the demonstration of the following key
attributes: + Quality+ Productivity+ Dependability+ Customer Focus+
Adaptability **What will it be like to work for Hilton?** Hilton is
the leading global hospitality company, spanning the lodging sector
from luxurious full\-service hotels and resorts to extended\-stay
suites and mid\-priced hotels\. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities and value\. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands
\(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our
vision "to fill the earth with the light and warmth of hospitality"
unites us as a team to create remarkable hospitality experiences
around the world every day\. And, our amazing Team Members are at
the heart of it all\! **Job:** _Guest Services, Operations, and
Front Office_ **Title:** _Front Desk Agent \- Hilton Vancouver_
**Location:** _null_ **Requisition ID:** _HOT07B7S_
**EOE/AA/Disabled/Veterans**
Keywords: Hilton, Vancouver , Front Desk Agent - Hilton Vancouver, Sales , Vancouver, Washington
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