Front Desk Agent - Hilton Vancouver
Company: Hilton Vancouver
Posted on: November 16, 2021
Hilton Vancouver is looking for a Full-Time Front Desk Agent to
join their amazing team!
Great working environment and plenty of options to move up within
the hotel and company.
Full availability to work weekdays, weekends, & holidays between
the hours of 6am-12:30am (shifts will vary).
The position pays $14.70 per hour plus incentives + Benefits + Paid
Time Off + Travel Discounts + 401K with Matching + and More!
We were rated #1 out of 100 Best Companies to Work For in 2019 by
What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and
registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
- Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner.
- Field guest complaints, conduct research and resolve and
negotiate solutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
Keywords: Hilton Vancouver, Vancouver , Front Desk Agent - Hilton Vancouver, Sales , Vancouver, Washington
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